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Senior Strategy Manager - Virtual Position

TELUS

TELUS

Burnaby, BC, Canada · Burnaby, BC, Canada
Posted on Saturday, February 10, 2024

Senior Strategy Manager - Virtual Position

Location:

Burnaby, BC, CA, V5H 3Z7

Req ID: 38874
Jobs by Category: Operations
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular

Description

Join our team

The CSE Partner Management team is a highly engaged, consistently successful team accountable for forming and delivering on the strategy that drives value from outsourced international contact centers and residential field services nationwide. On a daily basis we balance being the advocates for our customers and our external partners simultaneously, by developing and maintaining strategic outsourcing partnerships.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Strategy Manager, you will work alongside our Contracts Manager and business owners to develop and drive our strategic initiatives. We are looking for a self-starter to join our high-performing, dynamic and collaborative team. In this role, you are the go to for innovative service design and building strategic initiatives designed to improve our external call center partnerships.

You will be at the forefront of our strategic relationships with external contact center partners by developing and managing governance forums and ensuring contract compliance and audit mechanisms are in place.

This position offers the opportunity to grow and develop through various projects and initiatives, working with internal and external business partners to drive our strategic direction.

Here's how

You are a well rounded team player, ignited by your involvement in evolution and strategic change. You are naturally inquisitive and data driven, with a desire to understand the interworking of business processes which is paramount to performing accurate analyses.

  • Develop scenario based analysis and make recommendations to Senior leadership team
  • Lead, develop and monitor strategic initiatives ensuring contract compliance and implementation as required
  • Undertake ownership and delivery of results on special projects including partnership reviews
  • Manage strategic relationships externally and internally across multiple business units
  • Lead the development of business units overall strategic plan and business reviews
  • Evaluate proposed changes in terms of impacts on the partner operational ecosystem, financials and/ or contractual terms
  • Manage and deliver on new or changing service requirements across multiple VP groups
  • Evaluating partner proposals and making recommendations to business stakeholders
  • Strong interlock with business and partner to ensure alignment on business requirements related to new or changing services
  • Engage in benchmarking exercises and implement best practices across business units
  • Champion partner management interests by highlighting key areas impacted by upcoming changes in product and service offerings

Qualifications

You're the missing piece of the puzzle

Your profile includes:

  • 5-7 years of equivalent experience
  • Broad knowledge of the TELUS Customer Experience Organization
  • Highly motivated, self sufficient with the ability to effectively manage a diverse workload.
  • Advanced knowledge Google Suite and Microsoft Office products
  • Advanced storytelling and presentation skills
  • Track record of building and developing relationships, with strong ability to influence others at all levels in the organization
  • Ability to effectively manage multiple priorities, projects and activities on tight deadlines
  • Strong verbal and written communication skills; ability to translate business and commercial concepts into operational insights and recommendations
  • Strong attention to detail with a strategic mindset
  • Strong project management skills

Great-to-haves

  • Completion of a University Degree
  • 3+ years experience with the TELUS Customer Experience team

Salary Range: $94,000-$142,000
Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Strategy Manager - Virtual Position

Location:

Burnaby, BC, CA, V5H 3Z7

Req ID: 38874
Jobs by Category: Operations
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular

Description

Join our team

The CSE Partner Management team is a highly engaged, consistently successful team accountable for forming and delivering on the strategy that drives value from outsourced international contact centers and residential field services nationwide. On a daily basis we balance being the advocates for our customers and our external partners simultaneously, by developing and maintaining strategic outsourcing partnerships.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Strategy Manager, you will work alongside our Contracts Manager and business owners to develop and drive our strategic initiatives. We are looking for a self-starter to join our high-performing, dynamic and collaborative team. In this role, you are the go to for innovative service design and building strategic initiatives designed to improve our external call center partnerships.

You will be at the forefront of our strategic relationships with external contact center partners by developing and managing governance forums and ensuring contract compliance and audit mechanisms are in place.

This position offers the opportunity to grow and develop through various projects and initiatives, working with internal and external business partners to drive our strategic direction.

Here's how

You are a well rounded team player, ignited by your involvement in evolution and strategic change. You are naturally inquisitive and data driven, with a desire to understand the interworking of business processes which is paramount to performing accurate analyses.

  • Develop scenario based analysis and make recommendations to Senior leadership team
  • Lead, develop and monitor strategic initiatives ensuring contract compliance and implementation as required
  • Undertake ownership and delivery of results on special projects including partnership reviews
  • Manage strategic relationships externally and internally across multiple business units
  • Lead the development of business units overall strategic plan and business reviews
  • Evaluate proposed changes in terms of impacts on the partner operational ecosystem, financials and/ or contractual terms
  • Manage and deliver on new or changing service requirements across multiple VP groups
  • Evaluating partner proposals and making recommendations to business stakeholders
  • Strong interlock with business and partner to ensure alignment on business requirements related to new or changing services
  • Engage in benchmarking exercises and implement best practices across business units
  • Champion partner management interests by highlighting key areas impacted by upcoming changes in product and service offerings

Qualifications

You're the missing piece of the puzzle

Your profile includes:

  • 5-7 years of equivalent experience
  • Broad knowledge of the TELUS Customer Experience Organization
  • Highly motivated, self sufficient with the ability to effectively manage a diverse workload.
  • Advanced knowledge Google Suite and Microsoft Office products
  • Advanced storytelling and presentation skills
  • Track record of building and developing relationships, with strong ability to influence others at all levels in the organization
  • Ability to effectively manage multiple priorities, projects and activities on tight deadlines
  • Strong verbal and written communication skills; ability to translate business and commercial concepts into operational insights and recommendations
  • Strong attention to detail with a strategic mindset
  • Strong project management skills

Great-to-haves

  • Completion of a University Degree
  • 3+ years experience with the TELUS Customer Experience team

Salary Range: $94,000-$142,000
Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Description

Join our team

The CSE Partner Management team is a highly engaged, consistently successful team accountable for forming and delivering on the strategy that drives value from outsourced international contact centers and residential field services nationwide. On a daily basis we balance being the advocates for our customers and our external partners simultaneously, by developing and maintaining strategic outsourcing partnerships.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Strategy Manager, you will work alongside our Contracts Manager and business owners to develop and drive our strategic initiatives. We are looking for a self-starter to join our high-performing, dynamic and collaborative team. In this role, you are the go to for innovative service design and building strategic initiatives designed to improve our external call center partnerships.

You will be at the forefront of our strategic relationships with external contact center partners by developing and managing governance forums and ensuring contract compliance and audit mechanisms are in place.

This position offers the opportunity to grow and develop through various projects and initiatives, working with internal and external business partners to drive our strategic direction.

Here's how

You are a well rounded team player, ignited by your involvement in evolution and strategic change. You are naturally inquisitive and data driven, with a desire to understand the interworking of business processes which is paramount to performing accurate analyses.

  • Develop scenario based analysis and make recommendations to Senior leadership team
  • Lead, develop and monitor strategic initiatives ensuring contract compliance and implementation as required
  • Undertake ownership and delivery of results on special projects including partnership reviews
  • Manage strategic relationships externally and internally across multiple business units
  • Lead the development of business units overall strategic plan and business reviews
  • Evaluate proposed changes in terms of impacts on the partner operational ecosystem, financials and/ or contractual terms
  • Manage and deliver on new or changing service requirements across multiple VP groups
  • Evaluating partner proposals and making recommendations to business stakeholders
  • Strong interlock with business and partner to ensure alignment on business requirements related to new or changing services
  • Engage in benchmarking exercises and implement best practices across business units
  • Champion partner management interests by highlighting key areas impacted by upcoming changes in product and service offerings

Qualifications

You're the missing piece of the puzzle

Your profile includes:

  • 5-7 years of equivalent experience
  • Broad knowledge of the TELUS Customer Experience Organization
  • Highly motivated, self sufficient with the ability to effectively manage a diverse workload.
  • Advanced knowledge Google Suite and Microsoft Office products
  • Advanced storytelling and presentation skills
  • Track record of building and developing relationships, with strong ability to influence others at all levels in the organization
  • Ability to effectively manage multiple priorities, projects and activities on tight deadlines
  • Strong verbal and written communication skills; ability to translate business and commercial concepts into operational insights and recommendations
  • Strong attention to detail with a strategic mindset
  • Strong project management skills

Great-to-haves

  • Completion of a University Degree
  • 3+ years experience with the TELUS Customer Experience team