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Senior Customer Solutions Architect- Cybersecurity

TELUS

TELUS

IT, Customer Service
Toronto, ON, Canada · Vancouver, BC, Canada · Calgary, AB, Canada · Ottawa, ON, Canada · Burnaby, BC, Canada
Posted on Saturday, February 10, 2024

Senior Customer Solutions Architect- Cybersecurity

Location:

Toronto, ON, CA

Req ID: 38683
Jobs by Category: Technology Solutions
Job Function: Sales & Professional Services
Status: Full Time
Schedule: Regular

Description

Are you ready to help our customers take their Cybersecurity to the next level?

Our team and what we’ll accomplish together

As a Cybersecurity Senior CSA, you'll play an essential role in supporting our clients and sales teams to perform needs assessment, product demonstration, opportunity qualification, solution design and proposal development. You will perform consultative selling, conveying technical concepts effectively to senior management, business decision-makers and project stakeholders. You are self-motivated, proactive, and enjoy working in cross-functional teams. You will also be responsible for knowledge transition to post-sales implementation and project management teams to ensure the successful delivery of projects.

What you’ll do in this role

  • Help attain regional sales growth and margin targets
  • Represent the TELUS Cybersecurity Solutions portfolio including managed security services, advisory and technical professional services
  • Consult with clients to identify business requirements and qualify opportunities
  • Develop technical recommendations, solutions, statements of work and proposals to meet customer requirements
  • Participate in continuous improvement to evolve tools, processes, and service enhancement

Qualifications

  • Cybersecurity knowledge across controls and concepts such as NGFW, SASE, MDR/XDR, SIEM, SASE, Zero Trust, Cloud Security
  • Ability to uncover and understand business requirements through a consultative process and associate technical solutions with business risk and outcomes
  • Effectively develop and present technical recommendations
  • Excellent communication, technical writing and presentation skills
  • Minimum 5 years sales engineering or equivalent experience in IT or cybersecurity, including contributions to solution and proposal development

Qualities

  • Self-motivated and accountable
  • Navigates ambiguity, clearly communicates risks, anticipates issues, seeks clarification and sets clear expectations with stakeholders
  • Committed to continuous improvement to develop and evolve security knowledge and capabilities

Great-to-haves

  • Bilingual: English and French - Strong asset
  • Familiarity with GRC and Incident response
  • Industry certifications, such as ISACA CISA/CISM/CRISC, ISC2 CISSP/CCSP, SANS/GIAC, CSA CCSK
Salary Range: $106,000-$160,000
Performance Bonus or Sales Incentive Plan: $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Customer Solutions Architect- Cybersecurity

Location:

Toronto, ON, CA

Req ID: 38683
Jobs by Category: Technology Solutions
Job Function: Sales & Professional Services
Status: Full Time
Schedule: Regular

Description

Are you ready to help our customers take their Cybersecurity to the next level?

Our team and what we’ll accomplish together

As a Cybersecurity Senior CSA, you'll play an essential role in supporting our clients and sales teams to perform needs assessment, product demonstration, opportunity qualification, solution design and proposal development. You will perform consultative selling, conveying technical concepts effectively to senior management, business decision-makers and project stakeholders. You are self-motivated, proactive, and enjoy working in cross-functional teams. You will also be responsible for knowledge transition to post-sales implementation and project management teams to ensure the successful delivery of projects.

What you’ll do in this role

  • Help attain regional sales growth and margin targets
  • Represent the TELUS Cybersecurity Solutions portfolio including managed security services, advisory and technical professional services
  • Consult with clients to identify business requirements and qualify opportunities
  • Develop technical recommendations, solutions, statements of work and proposals to meet customer requirements
  • Participate in continuous improvement to evolve tools, processes, and service enhancement

Qualifications

  • Cybersecurity knowledge across controls and concepts such as NGFW, SASE, MDR/XDR, SIEM, SASE, Zero Trust, Cloud Security
  • Ability to uncover and understand business requirements through a consultative process and associate technical solutions with business risk and outcomes
  • Effectively develop and present technical recommendations
  • Excellent communication, technical writing and presentation skills
  • Minimum 5 years sales engineering or equivalent experience in IT or cybersecurity, including contributions to solution and proposal development

Qualities

  • Self-motivated and accountable
  • Navigates ambiguity, clearly communicates risks, anticipates issues, seeks clarification and sets clear expectations with stakeholders
  • Committed to continuous improvement to develop and evolve security knowledge and capabilities

Great-to-haves

  • Bilingual: English and French - Strong asset
  • Familiarity with GRC and Incident response
  • Industry certifications, such as ISACA CISA/CISM/CRISC, ISC2 CISSP/CCSP, SANS/GIAC, CSA CCSK
Salary Range: $106,000-$160,000
Performance Bonus or Sales Incentive Plan: $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Description

Are you ready to help our customers take their Cybersecurity to the next level?

Our team and what we’ll accomplish together

As a Cybersecurity Senior CSA, you'll play an essential role in supporting our clients and sales teams to perform needs assessment, product demonstration, opportunity qualification, solution design and proposal development. You will perform consultative selling, conveying technical concepts effectively to senior management, business decision-makers and project stakeholders. You are self-motivated, proactive, and enjoy working in cross-functional teams. You will also be responsible for knowledge transition to post-sales implementation and project management teams to ensure the successful delivery of projects.

What you’ll do in this role

  • Help attain regional sales growth and margin targets
  • Represent the TELUS Cybersecurity Solutions portfolio including managed security services, advisory and technical professional services
  • Consult with clients to identify business requirements and qualify opportunities
  • Develop technical recommendations, solutions, statements of work and proposals to meet customer requirements
  • Participate in continuous improvement to evolve tools, processes, and service enhancement

Qualifications

  • Cybersecurity knowledge across controls and concepts such as NGFW, SASE, MDR/XDR, SIEM, SASE, Zero Trust, Cloud Security
  • Ability to uncover and understand business requirements through a consultative process and associate technical solutions with business risk and outcomes
  • Effectively develop and present technical recommendations
  • Excellent communication, technical writing and presentation skills
  • Minimum 5 years sales engineering or equivalent experience in IT or cybersecurity, including contributions to solution and proposal development

Qualities

  • Self-motivated and accountable
  • Navigates ambiguity, clearly communicates risks, anticipates issues, seeks clarification and sets clear expectations with stakeholders
  • Committed to continuous improvement to develop and evolve security knowledge and capabilities

Great-to-haves

  • Bilingual: English and French - Strong asset
  • Familiarity with GRC and Incident response
  • Industry certifications, such as ISACA CISA/CISM/CRISC, ISC2 CISSP/CCSP, SANS/GIAC, CSA CCSK