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Bilingual Account Support Representative - Telus Health

TELUS

TELUS

This job is no longer accepting applications

See open jobs at TELUS.
Customer Service
Montreal, QC, Canada
Posted on Thursday, February 8, 2024

Bilingual Account Support Representative - Telus Health

Location:

Montréal, QC, CA

Req ID: 38859
Jobs by Category: Health
Job Function: Sales & Professional Services
Status: Full Time
Schedule: Regular

Company Overview:

Telus Health is a leading provider of innovative healthcare solutions, dedicated to transforming the way healthcare is delivered across Canada. We offer a comprehensive suite of digital products and services that empower healthcare providers to enhance patient care and streamline their operations. As part of our continued commitment to excellence, we are seeking a motivated and customer-focused Account Support Representative to join our dynamic team.

Job Description:

As an Account Support Representative (Inside Sales) for Telus Health Provider Solutions, you will play a pivotal role in driving revenue growth and expanding our value-added services within our existing Electronic Medical Records (EMR) user base. Your primary responsibility will be to build strong relationships with our customers and identify opportunities to introduce our suite of value-added services, such as Pomelo MedDialogue, and Hardware supplies.

Responsibilities:

  • Act as the primary point of contact for existing EMR users, delivering exceptional customer service and building strong, long-term relationships
  • Develop a deep understanding of the features, benefits, and value propositions of our EMR and value-added services
  • Proactively identify opportunities within the existing customer base to promote and sell value-added services, driving revenue growth
  • Conduct product demonstrations, webinars, and training sessions to showcase the benefits and functionalities of our services
  • Collaborate closely with the sales team, to ensure a coordinated approach to customer engagement and upselling opportunities
  • Maintain accurate and up-to-date records of customer interactions, sales activities, and opportunities in the CRM system
  • Provide timely and accurate forecasts, reports, and insights on sales activities and pipeline

Qualifications

  • 2+ years of experience in inside sales or account management, preferably in the healthcare industry
  • Proven track record of achieving sales targets and driving revenue growth
  • Strong understanding of Electronic Medical Records (EMR) and the healthcare industry
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers
  • Ability to deliver persuasive presentations and product demonstrations
  • Highly organized with excellent time management skills, able to prioritize tasks and meet deadlines
  • Self-motivated, results-oriented, and able to work independently as well as part of a team
  • Proficiency in CRM systems and Microsoft Office Suite
  • Bachelor's degree in business, healthcare, or a related field is preferred
  • Bilingual, with effective communication skills in both French and English, oral & written


We offer competitive compensation and benefits packages, commission, and comprehensive health benefits. Join our team at Telus Health and contribute to the advancement of healthcare technology and services across Canada.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Salary Range:
Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Bilingual Account Support Representative - Telus Health

Location:

Montréal, QC, CA

Req ID: 38859
Jobs by Category: Health
Job Function: Sales & Professional Services
Status: Full Time
Schedule: Regular

Company Overview:

Telus Health is a leading provider of innovative healthcare solutions, dedicated to transforming the way healthcare is delivered across Canada. We offer a comprehensive suite of digital products and services that empower healthcare providers to enhance patient care and streamline their operations. As part of our continued commitment to excellence, we are seeking a motivated and customer-focused Account Support Representative to join our dynamic team.

Job Description:

As an Account Support Representative (Inside Sales) for Telus Health Provider Solutions, you will play a pivotal role in driving revenue growth and expanding our value-added services within our existing Electronic Medical Records (EMR) user base. Your primary responsibility will be to build strong relationships with our customers and identify opportunities to introduce our suite of value-added services, such as Pomelo MedDialogue, and Hardware supplies.

Responsibilities:

  • Act as the primary point of contact for existing EMR users, delivering exceptional customer service and building strong, long-term relationships
  • Develop a deep understanding of the features, benefits, and value propositions of our EMR and value-added services
  • Proactively identify opportunities within the existing customer base to promote and sell value-added services, driving revenue growth
  • Conduct product demonstrations, webinars, and training sessions to showcase the benefits and functionalities of our services
  • Collaborate closely with the sales team, to ensure a coordinated approach to customer engagement and upselling opportunities
  • Maintain accurate and up-to-date records of customer interactions, sales activities, and opportunities in the CRM system
  • Provide timely and accurate forecasts, reports, and insights on sales activities and pipeline

Qualifications

  • 2+ years of experience in inside sales or account management, preferably in the healthcare industry
  • Proven track record of achieving sales targets and driving revenue growth
  • Strong understanding of Electronic Medical Records (EMR) and the healthcare industry
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers
  • Ability to deliver persuasive presentations and product demonstrations
  • Highly organized with excellent time management skills, able to prioritize tasks and meet deadlines
  • Self-motivated, results-oriented, and able to work independently as well as part of a team
  • Proficiency in CRM systems and Microsoft Office Suite
  • Bachelor's degree in business, healthcare, or a related field is preferred
  • Bilingual, with effective communication skills in both French and English, oral & written


We offer competitive compensation and benefits packages, commission, and comprehensive health benefits. Join our team at Telus Health and contribute to the advancement of healthcare technology and services across Canada.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Salary Range:
Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting is effective January 2023 and may be subject to change in 2024.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company Overview:

Telus Health is a leading provider of innovative healthcare solutions, dedicated to transforming the way healthcare is delivered across Canada. We offer a comprehensive suite of digital products and services that empower healthcare providers to enhance patient care and streamline their operations. As part of our continued commitment to excellence, we are seeking a motivated and customer-focused Account Support Representative to join our dynamic team.

Job Description:

As an Account Support Representative (Inside Sales) for Telus Health Provider Solutions, you will play a pivotal role in driving revenue growth and expanding our value-added services within our existing Electronic Medical Records (EMR) user base. Your primary responsibility will be to build strong relationships with our customers and identify opportunities to introduce our suite of value-added services, such as Pomelo MedDialogue, and Hardware supplies.

Responsibilities:

  • Act as the primary point of contact for existing EMR users, delivering exceptional customer service and building strong, long-term relationships
  • Develop a deep understanding of the features, benefits, and value propositions of our EMR and value-added services
  • Proactively identify opportunities within the existing customer base to promote and sell value-added services, driving revenue growth
  • Conduct product demonstrations, webinars, and training sessions to showcase the benefits and functionalities of our services
  • Collaborate closely with the sales team, to ensure a coordinated approach to customer engagement and upselling opportunities
  • Maintain accurate and up-to-date records of customer interactions, sales activities, and opportunities in the CRM system
  • Provide timely and accurate forecasts, reports, and insights on sales activities and pipeline

Qualifications

  • 2+ years of experience in inside sales or account management, preferably in the healthcare industry
  • Proven track record of achieving sales targets and driving revenue growth
  • Strong understanding of Electronic Medical Records (EMR) and the healthcare industry
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers
  • Ability to deliver persuasive presentations and product demonstrations
  • Highly organized with excellent time management skills, able to prioritize tasks and meet deadlines
  • Self-motivated, results-oriented, and able to work independently as well as part of a team
  • Proficiency in CRM systems and Microsoft Office Suite
  • Bachelor's degree in business, healthcare, or a related field is preferred
  • Bilingual, with effective communication skills in both French and English, oral & written


We offer competitive compensation and benefits packages, commission, and comprehensive health benefits. Join our team at Telus Health and contribute to the advancement of healthcare technology and services across Canada.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

This job is no longer accepting applications

See open jobs at TELUS.