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Field Communications Technician - Mascon (Creston, BC)

TELUS

TELUS

This job is no longer accepting applications

See open jobs at TELUS.
Marketing & Communications
Creston, BC V0B, Canada
Posted on Thursday, January 25, 2024

Field Communications Technician - Mascon (Creston, BC)

Location:

Creston, BC, CA, V0B 1G0

Req ID: 38648
Jobs by Category: Technicians
Job Function: Technicians
Status: Full Time
Schedule: Regular

Description

Create awesome experiences for our customers!

Who we are: Mascon


Mascon, based in Salmon Arm, has been a cable operator since 1983. A family-run business from the start, Mascon maintains its local roots with strong community involvement. We joined the TELUS team in January, 2017 and continue to operate and sell internet and TV over our cable network in 14+ communities throughout B.C.

Our team and what we’ll accomplish together


We provide technical support and provisioning for all customer premise equipment, finding the best global communications and home entertainment solutions for our residential and business customers. Helping customers solve their technology issues, configuring equipment, monitoring our network, and working with the team to track and manage reliability metrics.

What you’ll do in this role:


You will collaborate with our small team of technicians and leaders on a daily basis to carry out five integral roles:

  • Lead the pre-fielding of subscriber properties
  • Analyze and repair existing Internet/TV/VOIP service challenges
  • Discover new Internet/TV/VOIP service issues and create solutions before problems can become customer impacting
  • Maintain and repair HFC and FTTH outside plant infrastructure.
  • Support leading 3.1 RPHY node deployment and new growth builds.

**Travel will be a requirement for this position which will include driving to various job sites in the region. In some cases, you might be close enough to home that you can drive back at the end of the day. In some cases, you may be required overnight stay and will be provided advance notice**

Qualifications

What you bring

  • Must have technical proficiency and familiarity with consumer electronics: computers, network devices, home theatre
  • Knowledge of network technology, architecture and elements, and their inter-workings
  • Ability to manage physically demanding work (in all weather) and working aloft, in accordance with Worksafe policies
  • Demonstrated effective decision-making skills while under limited supervision
  • Must maintain a high level of performance under pressure of time constraints
  • Ability to handle favourable/unfavourable customer interactions in fluent English with excellent communication skills
  • Must have a valid Class 5 driver's license (driver's abstract will be required)
  • Must have a minimum Grade 12 education (with preference for two-year college diploma in technology/electronics)
  • Ability to travel for work, potential overnight and on-call availability

Great-to-haves

Experience in any of the following areas would be an asset:

  • Installation and repair of coaxial cable and related equipment (STB's/Modems/EMTA’s)
  • Installation of phone and/or alarm systems and wiring
  • Fiber splicing (mechanical or fusion)
  • Familiarity with inside and outside plant facilities (including basic Head end functions)

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Field Communications Technician - Mascon (Creston, BC)

Location:

Creston, BC, CA, V0B 1G0

Req ID: 38648
Jobs by Category: Technicians
Job Function: Technicians
Status: Full Time
Schedule: Regular

Description

Create awesome experiences for our customers!

Who we are: Mascon


Mascon, based in Salmon Arm, has been a cable operator since 1983. A family-run business from the start, Mascon maintains its local roots with strong community involvement. We joined the TELUS team in January, 2017 and continue to operate and sell internet and TV over our cable network in 14+ communities throughout B.C.

Our team and what we’ll accomplish together


We provide technical support and provisioning for all customer premise equipment, finding the best global communications and home entertainment solutions for our residential and business customers. Helping customers solve their technology issues, configuring equipment, monitoring our network, and working with the team to track and manage reliability metrics.

What you’ll do in this role:


You will collaborate with our small team of technicians and leaders on a daily basis to carry out five integral roles:

  • Lead the pre-fielding of subscriber properties
  • Analyze and repair existing Internet/TV/VOIP service challenges
  • Discover new Internet/TV/VOIP service issues and create solutions before problems can become customer impacting
  • Maintain and repair HFC and FTTH outside plant infrastructure.
  • Support leading 3.1 RPHY node deployment and new growth builds.

**Travel will be a requirement for this position which will include driving to various job sites in the region. In some cases, you might be close enough to home that you can drive back at the end of the day. In some cases, you may be required overnight stay and will be provided advance notice**

Qualifications

What you bring

  • Must have technical proficiency and familiarity with consumer electronics: computers, network devices, home theatre
  • Knowledge of network technology, architecture and elements, and their inter-workings
  • Ability to manage physically demanding work (in all weather) and working aloft, in accordance with Worksafe policies
  • Demonstrated effective decision-making skills while under limited supervision
  • Must maintain a high level of performance under pressure of time constraints
  • Ability to handle favourable/unfavourable customer interactions in fluent English with excellent communication skills
  • Must have a valid Class 5 driver's license (driver's abstract will be required)
  • Must have a minimum Grade 12 education (with preference for two-year college diploma in technology/electronics)
  • Ability to travel for work, potential overnight and on-call availability

Great-to-haves

Experience in any of the following areas would be an asset:

  • Installation and repair of coaxial cable and related equipment (STB's/Modems/EMTA’s)
  • Installation of phone and/or alarm systems and wiring
  • Fiber splicing (mechanical or fusion)
  • Familiarity with inside and outside plant facilities (including basic Head end functions)

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technicians

Our team is all about making a connection with our customers and within our communities.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

3,300 +
Field service and support team members

1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Description

Create awesome experiences for our customers!

Who we are: Mascon


Mascon, based in Salmon Arm, has been a cable operator since 1983. A family-run business from the start, Mascon maintains its local roots with strong community involvement. We joined the TELUS team in January, 2017 and continue to operate and sell internet and TV over our cable network in 14+ communities throughout B.C.

Our team and what we’ll accomplish together


We provide technical support and provisioning for all customer premise equipment, finding the best global communications and home entertainment solutions for our residential and business customers. Helping customers solve their technology issues, configuring equipment, monitoring our network, and working with the team to track and manage reliability metrics.

What you’ll do in this role:


You will collaborate with our small team of technicians and leaders on a daily basis to carry out five integral roles:

  • Lead the pre-fielding of subscriber properties
  • Analyze and repair existing Internet/TV/VOIP service challenges
  • Discover new Internet/TV/VOIP service issues and create solutions before problems can become customer impacting
  • Maintain and repair HFC and FTTH outside plant infrastructure.
  • Support leading 3.1 RPHY node deployment and new growth builds.

**Travel will be a requirement for this position which will include driving to various job sites in the region. In some cases, you might be close enough to home that you can drive back at the end of the day. In some cases, you may be required overnight stay and will be provided advance notice**

Qualifications

What you bring

  • Must have technical proficiency and familiarity with consumer electronics: computers, network devices, home theatre
  • Knowledge of network technology, architecture and elements, and their inter-workings
  • Ability to manage physically demanding work (in all weather) and working aloft, in accordance with Worksafe policies
  • Demonstrated effective decision-making skills while under limited supervision
  • Must maintain a high level of performance under pressure of time constraints
  • Ability to handle favourable/unfavourable customer interactions in fluent English with excellent communication skills
  • Must have a valid Class 5 driver's license (driver's abstract will be required)
  • Must have a minimum Grade 12 education (with preference for two-year college diploma in technology/electronics)
  • Ability to travel for work, potential overnight and on-call availability

Great-to-haves

Experience in any of the following areas would be an asset:

  • Installation and repair of coaxial cable and related equipment (STB's/Modems/EMTA’s)
  • Installation of phone and/or alarm systems and wiring
  • Fiber splicing (mechanical or fusion)
  • Familiarity with inside and outside plant facilities (including basic Head end functions)

This job is no longer accepting applications

See open jobs at TELUS.