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Receptionist-Clinic-TH

TELUS

TELUS

This job is no longer accepting applications

See open jobs at TELUS.
Administration
Vancouver, BC, Canada
Posted on Thursday, December 21, 2023

Receptionist-Clinic-TH

Location:

Vancouver, BC, CA, V6Z 2H2

Req ID: 38182
Jobs by Category: People & Culture, Finance and Corporate Affairs
Job Function: Health Solutions
Status: Part Time
Schedule: Regular

Description

Our team and what we’ll accomplish together


As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, and assisting prospective and new clients with their questions about the Centre’s services – all while maintaining complete client confidentiality.

What you’ll do:

  • Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
  • Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments
  • Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
  • Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries
  • Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
  • Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays
  • Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations
  • Protect clients’ privacy by maintaining confidentiality of personal and financial information
  • Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team
  • Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented

Qualifications

What you bring:

  • Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
  • Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
  • Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
  • Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
  • Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
  • Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $18-$27
Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

84%
2021 engagement score

130,000+
Team members worldwide

10
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Receptionist-Clinic-TH

Location:

Vancouver, BC, CA, V6Z 2H2

Req ID: 38182
Jobs by Category: People & Culture, Finance and Corporate Affairs
Job Function: Health Solutions
Status: Part Time
Schedule: Regular

Description

Our team and what we’ll accomplish together


As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, and assisting prospective and new clients with their questions about the Centre’s services – all while maintaining complete client confidentiality.

What you’ll do:

  • Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
  • Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments
  • Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
  • Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries
  • Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
  • Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays
  • Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations
  • Protect clients’ privacy by maintaining confidentiality of personal and financial information
  • Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team
  • Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented

Qualifications

What you bring:

  • Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
  • Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
  • Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
  • Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
  • Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
  • Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $18-$27
Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

84%
2021 engagement score

130,000+
Team members worldwide

10
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Description

Our team and what we’ll accomplish together


As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, and assisting prospective and new clients with their questions about the Centre’s services – all while maintaining complete client confidentiality.

What you’ll do:

  • Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
  • Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments
  • Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
  • Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries
  • Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
  • Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays
  • Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations
  • Protect clients’ privacy by maintaining confidentiality of personal and financial information
  • Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team
  • Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented

Qualifications

What you bring:

  • Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
  • Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
  • Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
  • Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
  • Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
  • Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

This job is no longer accepting applications

See open jobs at TELUS.