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Senior Program Manager

TELUS

TELUS

Operations
Toronto, ON, Canada · Toronto, ON, Canada · Tappahannock, VA, USA
Posted on Saturday, November 18, 2023
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Senior Program Manager

Location: 

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Burnaby, BC, CA Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA

Req ID:  37475
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Be a part of a transformational journey with innovative talent and leading edge technologies

Join our team 

Solution Delivery is relentlessly focussed on driving the best possible customer delivery experience for our business customers. The Strategy and Enablement team is uniquely positioned to lead change and improvements across the customer experience value chain working upstream and downstream. We are looking for a senior leader who is passionate about advancing automated workflow and integration to provide business and team value and an exceptional customer experience.

Here’s the impact you’ll make and what we’ll accomplish together 

As Senior Program Manager, you'll create and oversee the 3 year plan to deliver automated solutions delivery to better serve our Business Customers. You'll work closely with Business Delivery teams, TELUS International Digital Solutions and other stakeholders to incorporate requirements on a future workflow tool, so that existing tools can be decommissioned. This high profile and strategically relevant Senior Program Manager role will have a long lasting impact on our business and customer experience. 


Here's how
 
As a Senior Program Manager, you will lead the strategy and execution of a complex program to improve how we deliver multi-product solutions to our business customers, working across a variety of stakeholders and senior leaders. This includes working with technology experts and vendors on the roadmap, implementation timelines and costs, as well working through change requests and scope definition.

 

  • Develop a strategic roadmap for complex solution delivery workflow that requires collaboration with various stakeholders and business owners
  • Define the scope of the program including phased deliverables, strategic initiatives and measures of success
  • Hosting workshops to gather requirements and design the build
  • Build and deliver executive updates (VP, SVP, and sometimes EVP) leveraging your superb communication and presentation skills with the ability to craft clear, concise, compelling visuals and messages appropriate for the audience
  • Ensure all stakeholders have a solid understanding of the positive impact these technology changes will achieve
  • Identify key priorities for the program and work with project managers to build implementation plans and solutions to meet our measures of success
  • Lead overall program delivery and realize exceptional outcomes for our team, customers, and business

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Strong technology background in low code / no code workflow platforms
  • Solid understanding of technical project management methodologies, principles and practices, processes and tools
  • Strong time management and organizational skills; ability to drive multiple priorities, prioritize tasks, and meet aggressive deadlines
  • Ability to lead and guide a matrixed team of business and system analysts

 

Great-to-haves 

 

  • Experience working with Appian
  • Experience working on robotic process automation
  • Experience working on end to end process mapping and workflow automation

 

 
Midpoint Base Salary:  $112,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Autonomy to work from anywhere within Canada, whether it's virtually, in the office, or hybrid. This empowers you to prioritize your work-life balance*
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

*Some roles may require you to be in a clinic or visit clients 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »
Apply now »

Senior Program Manager

Location: 

Toronto, ON, CA, M5J 2V5 Ottawa, ON, CA Burnaby, BC, CA Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA

Req ID:  37475
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Be a part of a transformational journey with innovative talent and leading edge technologies

Join our team 

Solution Delivery is relentlessly focussed on driving the best possible customer delivery experience for our business customers. The Strategy and Enablement team is uniquely positioned to lead change and improvements across the customer experience value chain working upstream and downstream. We are looking for a senior leader who is passionate about advancing automated workflow and integration to provide business and team value and an exceptional customer experience.

Here’s the impact you’ll make and what we’ll accomplish together 

As Senior Program Manager, you'll create and oversee the 3 year plan to deliver automated solutions delivery to better serve our Business Customers. You'll work closely with Business Delivery teams, TELUS International Digital Solutions and other stakeholders to incorporate requirements on a future workflow tool, so that existing tools can be decommissioned. This high profile and strategically relevant Senior Program Manager role will have a long lasting impact on our business and customer experience. 


Here's how
 
As a Senior Program Manager, you will lead the strategy and execution of a complex program to improve how we deliver multi-product solutions to our business customers, working across a variety of stakeholders and senior leaders. This includes working with technology experts and vendors on the roadmap, implementation timelines and costs, as well working through change requests and scope definition.

 

  • Develop a strategic roadmap for complex solution delivery workflow that requires collaboration with various stakeholders and business owners
  • Define the scope of the program including phased deliverables, strategic initiatives and measures of success
  • Hosting workshops to gather requirements and design the build
  • Build and deliver executive updates (VP, SVP, and sometimes EVP) leveraging your superb communication and presentation skills with the ability to craft clear, concise, compelling visuals and messages appropriate for the audience
  • Ensure all stakeholders have a solid understanding of the positive impact these technology changes will achieve
  • Identify key priorities for the program and work with project managers to build implementation plans and solutions to meet our measures of success
  • Lead overall program delivery and realize exceptional outcomes for our team, customers, and business

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Strong technology background in low code / no code workflow platforms
  • Solid understanding of technical project management methodologies, principles and practices, processes and tools
  • Strong time management and organizational skills; ability to drive multiple priorities, prioritize tasks, and meet aggressive deadlines
  • Ability to lead and guide a matrixed team of business and system analysts

 

Great-to-haves 

 

  • Experience working with Appian
  • Experience working on robotic process automation
  • Experience working on end to end process mapping and workflow automation

 

 
Midpoint Base Salary:  $112,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Autonomy to work from anywhere within Canada, whether it's virtually, in the office, or hybrid. This empowers you to prioritize your work-life balance*
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

*Some roles may require you to be in a clinic or visit clients 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »

Description

 

Be a part of a transformational journey with innovative talent and leading edge technologies

Join our team 

Solution Delivery is relentlessly focussed on driving the best possible customer delivery experience for our business customers. The Strategy and Enablement team is uniquely positioned to lead change and improvements across the customer experience value chain working upstream and downstream. We are looking for a senior leader who is passionate about advancing automated workflow and integration to provide business and team value and an exceptional customer experience.

Here’s the impact you’ll make and what we’ll accomplish together 

As Senior Program Manager, you'll create and oversee the 3 year plan to deliver automated solutions delivery to better serve our Business Customers. You'll work closely with Business Delivery teams, TELUS International Digital Solutions and other stakeholders to incorporate requirements on a future workflow tool, so that existing tools can be decommissioned. This high profile and strategically relevant Senior Program Manager role will have a long lasting impact on our business and customer experience. 


Here's how
 
As a Senior Program Manager, you will lead the strategy and execution of a complex program to improve how we deliver multi-product solutions to our business customers, working across a variety of stakeholders and senior leaders. This includes working with technology experts and vendors on the roadmap, implementation timelines and costs, as well working through change requests and scope definition.

 

  • Develop a strategic roadmap for complex solution delivery workflow that requires collaboration with various stakeholders and business owners
  • Define the scope of the program including phased deliverables, strategic initiatives and measures of success
  • Hosting workshops to gather requirements and design the build
  • Build and deliver executive updates (VP, SVP, and sometimes EVP) leveraging your superb communication and presentation skills with the ability to craft clear, concise, compelling visuals and messages appropriate for the audience
  • Ensure all stakeholders have a solid understanding of the positive impact these technology changes will achieve
  • Identify key priorities for the program and work with project managers to build implementation plans and solutions to meet our measures of success
  • Lead overall program delivery and realize exceptional outcomes for our team, customers, and business

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Strong technology background in low code / no code workflow platforms
  • Solid understanding of technical project management methodologies, principles and practices, processes and tools
  • Strong time management and organizational skills; ability to drive multiple priorities, prioritize tasks, and meet aggressive deadlines
  • Ability to lead and guide a matrixed team of business and system analysts

 

Great-to-haves 

 

  • Experience working with Appian
  • Experience working on robotic process automation
  • Experience working on end to end process mapping and workflow automation

 

 

Apply now
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