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Customer Implementation Manager II

TELUS

TELUS

Customer Service
Rimouski, QC, Canada
Posted on Wednesday, November 15, 2023
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Customer Implementation Manager II

Location: 

Rimouski, QC, CA, G5L 7E4

Req ID:  37358
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Are you a naturally curious person that believes learning is a continuous journey?

 

Do you prioritize your well-being and want your employer to do the same?

 

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

 

Our team and what we’ll accomplish together

 

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our Commercial & Public Sector customer's services are fully functional from coast to coast. Our area spans many duties including liaising with sales, to order support and fulfillment as well as technical engineering, customer implementation and project management.

 

We are a highly efficient business services organization that delivers outstanding customer and team experiences.

 

Specifically, the Customer Implementation Manager Il operates as the primary liaison between the client and TELUS to facilitate the timely and efficient installation of Voice, Data and Enhanced services.  The Implementation Manager oversees individual orders and projects to completion.

 

What you’ll do

 

  • Conduct customer calls and initiates customer contact/communication regarding implementation planning and execution.
  • Work closely with customer (small-mid size projects) or Client Project Managers (very large projects) to manage customer expectations
  • Develop implementation plans for large multi-site customers including change and risk management processes (if required)
  • National Delivery Focus

 

 

Qualifications

 

What you bring
 

  • Basic knowledge of the Telecom markets and service providers
  • Solid knowledge of telephony / IP products to support customer requirements (includes Enterprise / Government / Small-Medium Business segments)

 

Required Skills & Abilities
 

  • Ability to understand circuit layouts and networking abilities within TELUS
  • Previous experience with telephony/IP product installation or coordination
  • Scheduling flexibility is a must to support after hour/weekend client requests
  • Bilingual (English & French)

 

Great-to-haves

 

  • Technical Certifications
  • Project Management skills/Certifications
  • College / University degree

 

 
Midpoint Base Salary:  $89,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Autonomy to work from anywhere within Canada, whether it's virtually, in the office, or hybrid. This empowers you to prioritize your work-life balance*
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

*Some roles may require you to be in a clinic or visit clients 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »
Apply now »

Customer Implementation Manager II

Location: 

Rimouski, QC, CA, G5L 7E4

Req ID:  37358
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Are you a naturally curious person that believes learning is a continuous journey?

 

Do you prioritize your well-being and want your employer to do the same?

 

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

 

Our team and what we’ll accomplish together

 

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our Commercial & Public Sector customer's services are fully functional from coast to coast. Our area spans many duties including liaising with sales, to order support and fulfillment as well as technical engineering, customer implementation and project management.

 

We are a highly efficient business services organization that delivers outstanding customer and team experiences.

 

Specifically, the Customer Implementation Manager Il operates as the primary liaison between the client and TELUS to facilitate the timely and efficient installation of Voice, Data and Enhanced services.  The Implementation Manager oversees individual orders and projects to completion.

 

What you’ll do

 

  • Conduct customer calls and initiates customer contact/communication regarding implementation planning and execution.
  • Work closely with customer (small-mid size projects) or Client Project Managers (very large projects) to manage customer expectations
  • Develop implementation plans for large multi-site customers including change and risk management processes (if required)
  • National Delivery Focus

 

 

Qualifications

 

What you bring
 

  • Basic knowledge of the Telecom markets and service providers
  • Solid knowledge of telephony / IP products to support customer requirements (includes Enterprise / Government / Small-Medium Business segments)

 

Required Skills & Abilities
 

  • Ability to understand circuit layouts and networking abilities within TELUS
  • Previous experience with telephony/IP product installation or coordination
  • Scheduling flexibility is a must to support after hour/weekend client requests
  • Bilingual (English & French)

 

Great-to-haves

 

  • Technical Certifications
  • Project Management skills/Certifications
  • College / University degree

 

 
Midpoint Base Salary:  $89,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation can be above or below the listed pay, based on knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Autonomy to work from anywhere within Canada, whether it's virtually, in the office, or hybrid. This empowers you to prioritize your work-life balance*
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

*Some roles may require you to be in a clinic or visit clients 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »

Description

 

Are you a naturally curious person that believes learning is a continuous journey?

 

Do you prioritize your well-being and want your employer to do the same?

 

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

 

Our team and what we’ll accomplish together

 

Being a part of our National Solution Delivery (NSD) team means you will own a piece of ensuring our Commercial & Public Sector customer's services are fully functional from coast to coast. Our area spans many duties including liaising with sales, to order support and fulfillment as well as technical engineering, customer implementation and project management.

 

We are a highly efficient business services organization that delivers outstanding customer and team experiences.

 

Specifically, the Customer Implementation Manager Il operates as the primary liaison between the client and TELUS to facilitate the timely and efficient installation of Voice, Data and Enhanced services.  The Implementation Manager oversees individual orders and projects to completion.

 

What you’ll do

 

  • Conduct customer calls and initiates customer contact/communication regarding implementation planning and execution.
  • Work closely with customer (small-mid size projects) or Client Project Managers (very large projects) to manage customer expectations
  • Develop implementation plans for large multi-site customers including change and risk management processes (if required)
  • National Delivery Focus

 

 

Qualifications

 

What you bring
 

  • Basic knowledge of the Telecom markets and service providers
  • Solid knowledge of telephony / IP products to support customer requirements (includes Enterprise / Government / Small-Medium Business segments)

 

Required Skills & Abilities
 

  • Ability to understand circuit layouts and networking abilities within TELUS
  • Previous experience with telephony/IP product installation or coordination
  • Scheduling flexibility is a must to support after hour/weekend client requests
  • Bilingual (English & French)

 

Great-to-haves

 

  • Technical Certifications
  • Project Management skills/Certifications
  • College / University degree

 

 

Apply now
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