Description

Join our team

We're TELUS, a customers-first, purpose-driven team who work together every day to innovate and do good. From providing digital solutions that make our lives easier and safer, to supporting those who need it most, our group of inclusive, spirited, giving people have the collective power to go above and beyond for our customers, communities and each other.

As part of the Customer Technology Excellence Communications team, you share our passion for:

• Working in a collaborative and dynamic environment
• Delivering exceptional programs and communications that inform, engage and inspire
• Distilling complex technical information into communications for a variety of audiences
• Leveraging each other’s unique talents to achieve our collective goals
• Embracing a culture of curiosity and continuous improvement

Here’s the impact you’ll make and what we’ll accomplish together

As a Communications Manager, Public Relations you will demonstrate success in both strategy development and end-to-end tactical execution. You have experience working proactively and reactively in Canada’s complex and ever-changing media environment. Using a holistic approach to communications, you will leverage a variety of earned and paid media channels to differentiate TELUS’ brand in the national market as a world-leading communications technology company and business technology-solutions provider that enables owners to thrive in a digital world. You will also be an adept communications project manager with strong multi-tasking skills and experience acting as a media spokesperson.

Here’s how

• Drive overarching media strategy for TELUS’ Customer Technology Excellence (CTE) and Business Solutions (TBS) teams
• Develop and manage proactive media and thought leadership campaigns that increase national brand presence for CTE and TBS, by leveraging earned and paid media channels
• Quickly respond to media requests, including gaining strategic alignment, sourcing data, drafting statements, and seeking swift approval to meet deadlines
• Write clear and concise communications plans, engaging media releases and messaging that effectively tell TELUS’ story to a diverse external audience
• Employ project management skills to help keep projects on track across cross-functional teams, including external agencies
• Continually improve, measure and evaluate existing communications templates, channels and measurement tools for traditional and digital requirements
• Collaborate closely and on a day-to-day basis with stakeholders across TELUS, including communications, marketing, operational, creative and support teams, as well as subject matter experts within the business
• Drive and grow the external presence of TELUS executives through thought leadership opportunities, including interviews, media pitching and other external events
• Provide strategic counsel and interview support to executives and subject matter experts who are directly engaging with members of the media

Qualifications

What you bring

• You have a minimum of five years of communications experience 
• You have an understanding of the evolving media landscape and experience across both traditional and new earned, owned and paid media as well as issues management
• You’re part strategist and part project manager who is as adept at conceptualizing plans as you are at end-to-end tactical execution
• You have a way with words and are comfortable speaking with media as well as senior leaders
• You are calm, cool and collected in times of crisis and able to effectively manage your time to ensure deadlines are met
• You have a keen interest in technology and how telecommunications can help drive innovation to solve some of society’s biggest challenges
• You have excellent interpersonal and relationship-building skills; you love working productively with external agencies and reporters just as much as you thrive on building strong working relationships with your teammates
• You’re a self-starter and take pride in being organized
• You’re a sociable and collaborative team player who wants to be part of an innovative, passionate and diverse team that manages the reputation for one of Canada’s most admired brands - and has fun while doing it

Great-to-haves

• You have previously worked at an agency and/or have experience operating in a large corporate environment
• Experience in the telecommunications, consumer technology and/or business-to-business sectors
• Experience working with social media and influencers
• Undergraduate degree or equivalent post-secondary education
• Fluency in French

Location:

• Anywhere in Canada
• This is a mobile role with the expectation that occasional office attendance may be required
• This is a 14-month contract position