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UX Researcher - Smart Home

TELUS

TELUS

Design
Toronto, ON, Canada · Vancouver, BC, Canada · Calgary, AB, Canada · Ottawa, ON, Canada · Burnaby, BC, Canada
Posted on Friday, September 22, 2023
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UX Researcher - Smart Home

Location: 

Toronto, ON, CA Edmonton, AB, CA, T5J 0N5 Montréal, QC, CA Calgary, AB, CA, T2G 1S5 Vancouver, BC, CA, V6B 0M3

Req ID:  36627
Jobs by Category:  Technology Solutions
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

TELUS has an opportunity to grow the Connected Home team with an experienced UX Researcher to support the execution of our next-generation Smart Home roadmap with evaluative studies.

 

What you’ll do:

 

As our UX Researcher, you'll have the exciting opportunity to establish our UX research process and work closely with product, design, and engineering teams to ensure that our products are attractive, meaningful, useful and accessible.

 

To succeed in this role you must have a collaborative and iterative mindset. The UX Researcher must be comfortable collaborating with stakeholders across the business, sharing work in progress to gather early feedback, and iterating research and design processes to drive shared outcomes. This is not a role in which the UX Researcher will succeed as a single contributor making recommendations; this is a collaborative role with which research informs design and development deliverables, and the UX Researcher works closely with delivery teams day-to-day.

 

Here’s how you’ll be successful:

 

  • Establish methodologies to quantitatively and qualitatively learn about our users
  • Provide informed input and feedback toward design initiatives
  • Develop a deep understanding of our user personas and lead initiatives targeting specific user segments. 
  • Work with UX Design through UI experimentation, speaking on behalf of our users and their various personas.
  • Instruct development priorities in data acquisition that will help gather data intelligence, working as part of the Agile delivery team
  • Track user experience metrics and analytics, including reporting on the success of UX improvements
  • Keep up to date with our industry's best practices and the experiences consumers have with our competitors

 

Qualifications

 

What you bring:

 

You are likely in a similar UX Research or Customer Experience Research role and have many of the following abilities and experience points

 

  • 5+ years of professional and/or academic UX researching experience
  • Working knowledge of web/product analysis tools such as Adobe Analytics and Firebase Crashlytics
  • Advanced skills in qualitative research with the ability to lead UX research projects
  • Ability and will to work collaboratively in a cross-functional environment
  • Bachelor's degree in Human-Computer Interaction, Psychology, Statistics, Information Technology or a related field; advanced degree preferred

 

Nice to have:

 

  • Knowledge of UX software tools such as Figma
  • Experience in the technology and/or consumer services industry; experience in smart home is a plus

#LI-remote  #LI-hybrid

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »
Apply now »

UX Researcher - Smart Home

Location: 

Toronto, ON, CA Edmonton, AB, CA, T5J 0N5 Montréal, QC, CA Calgary, AB, CA, T2G 1S5 Vancouver, BC, CA, V6B 0M3

Req ID:  36627
Jobs by Category:  Technology Solutions
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

TELUS has an opportunity to grow the Connected Home team with an experienced UX Researcher to support the execution of our next-generation Smart Home roadmap with evaluative studies.

 

What you’ll do:

 

As our UX Researcher, you'll have the exciting opportunity to establish our UX research process and work closely with product, design, and engineering teams to ensure that our products are attractive, meaningful, useful and accessible.

 

To succeed in this role you must have a collaborative and iterative mindset. The UX Researcher must be comfortable collaborating with stakeholders across the business, sharing work in progress to gather early feedback, and iterating research and design processes to drive shared outcomes. This is not a role in which the UX Researcher will succeed as a single contributor making recommendations; this is a collaborative role with which research informs design and development deliverables, and the UX Researcher works closely with delivery teams day-to-day.

 

Here’s how you’ll be successful:

 

  • Establish methodologies to quantitatively and qualitatively learn about our users
  • Provide informed input and feedback toward design initiatives
  • Develop a deep understanding of our user personas and lead initiatives targeting specific user segments. 
  • Work with UX Design through UI experimentation, speaking on behalf of our users and their various personas.
  • Instruct development priorities in data acquisition that will help gather data intelligence, working as part of the Agile delivery team
  • Track user experience metrics and analytics, including reporting on the success of UX improvements
  • Keep up to date with our industry's best practices and the experiences consumers have with our competitors

 

Qualifications

 

What you bring:

 

You are likely in a similar UX Research or Customer Experience Research role and have many of the following abilities and experience points

 

  • 5+ years of professional and/or academic UX researching experience
  • Working knowledge of web/product analysis tools such as Adobe Analytics and Firebase Crashlytics
  • Advanced skills in qualitative research with the ability to lead UX research projects
  • Ability and will to work collaboratively in a cross-functional environment
  • Bachelor's degree in Human-Computer Interaction, Psychology, Statistics, Information Technology or a related field; advanced degree preferred

 

Nice to have:

 

  • Knowledge of UX software tools such as Figma
  • Experience in the technology and/or consumer services industry; experience in smart home is a plus

#LI-remote  #LI-hybrid

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »

Description

 

TELUS has an opportunity to grow the Connected Home team with an experienced UX Researcher to support the execution of our next-generation Smart Home roadmap with evaluative studies.

 

What you’ll do:

 

As our UX Researcher, you'll have the exciting opportunity to establish our UX research process and work closely with product, design, and engineering teams to ensure that our products are attractive, meaningful, useful and accessible.

 

To succeed in this role you must have a collaborative and iterative mindset. The UX Researcher must be comfortable collaborating with stakeholders across the business, sharing work in progress to gather early feedback, and iterating research and design processes to drive shared outcomes. This is not a role in which the UX Researcher will succeed as a single contributor making recommendations; this is a collaborative role with which research informs design and development deliverables, and the UX Researcher works closely with delivery teams day-to-day.

 

Here’s how you’ll be successful:

 

  • Establish methodologies to quantitatively and qualitatively learn about our users
  • Provide informed input and feedback toward design initiatives
  • Develop a deep understanding of our user personas and lead initiatives targeting specific user segments. 
  • Work with UX Design through UI experimentation, speaking on behalf of our users and their various personas.
  • Instruct development priorities in data acquisition that will help gather data intelligence, working as part of the Agile delivery team
  • Track user experience metrics and analytics, including reporting on the success of UX improvements
  • Keep up to date with our industry's best practices and the experiences consumers have with our competitors

 

Qualifications

 

What you bring:

 

You are likely in a similar UX Research or Customer Experience Research role and have many of the following abilities and experience points

 

  • 5+ years of professional and/or academic UX researching experience
  • Working knowledge of web/product analysis tools such as Adobe Analytics and Firebase Crashlytics
  • Advanced skills in qualitative research with the ability to lead UX research projects
  • Ability and will to work collaboratively in a cross-functional environment
  • Bachelor's degree in Human-Computer Interaction, Psychology, Statistics, Information Technology or a related field; advanced degree preferred

 

Nice to have:

 

  • Knowledge of UX software tools such as Figma
  • Experience in the technology and/or consumer services industry; experience in smart home is a plus

#LI-remote  #LI-hybrid

Apply now
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