Bilingual Care Coordinator 30 hours Part Time
TELUS
Bilingual Care Coordinator 30 hours Part Time
Toronto, ON, CA Montréal, QC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA
Description
Be a part of a transformational journey with innovative talent and leading edge technologies?
Who we are
TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
Here’s the impact you’ll make and what we’ll accomplish together
As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care.
What You Will Do:
- Billing for appointments
- Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
- Filing and retrieving patient records
- Protects patient rights by maintaining confidentiality of personal and financial information
- Effectively and efficiently facilitate relationship with the clinical team
- Provides feedback, suggestions and participates in continuous process improvement
- Ensure protection of patient data accessed as part of job responsibilities
- Manage incoming documents in the EMR
- Notifying patients of incoming labs, diagnostics, referrals
- Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
- Coordination of Rx clarification between clinical team and pharmacy
- Manager incoming calls and voicemails
- Conduct proactive care follow ups with patients
- Manage outgoing referrals and ensure timely care for patients
- Monitoring internal systems for incoming requests from the clinical team and respond as required
What You Bring:
- Strong communications skills in the English and French languages
- High comfort level with IT systems mandatory (Windows and Mac OS)
- Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
- Typing speed of 65+ wpm
- Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
- Experience with medical terminology
- Strong organizational and time management skills
- Being solution-oriented with a “lead with yes” mindset
This role is a part-time position, 30 hours a week, is a mix of 10 am to 6 pm or 8 am to 4 pm, Monday to Friday and weekends are always 8 am to 4 pm).
#LI-Remote
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Bilingual Care Coordinator 30 hours Part Time
Toronto, ON, CA Montréal, QC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA
Description
Be a part of a transformational journey with innovative talent and leading edge technologies?
Who we are
TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
Here’s the impact you’ll make and what we’ll accomplish together
As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care.
What You Will Do:
- Billing for appointments
- Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
- Filing and retrieving patient records
- Protects patient rights by maintaining confidentiality of personal and financial information
- Effectively and efficiently facilitate relationship with the clinical team
- Provides feedback, suggestions and participates in continuous process improvement
- Ensure protection of patient data accessed as part of job responsibilities
- Manage incoming documents in the EMR
- Notifying patients of incoming labs, diagnostics, referrals
- Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
- Coordination of Rx clarification between clinical team and pharmacy
- Manager incoming calls and voicemails
- Conduct proactive care follow ups with patients
- Manage outgoing referrals and ensure timely care for patients
- Monitoring internal systems for incoming requests from the clinical team and respond as required
What You Bring:
- Strong communications skills in the English and French languages
- High comfort level with IT systems mandatory (Windows and Mac OS)
- Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
- Typing speed of 65+ wpm
- Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
- Experience with medical terminology
- Strong organizational and time management skills
- Being solution-oriented with a “lead with yes” mindset
This role is a part-time position, 30 hours a week, is a mix of 10 am to 6 pm or 8 am to 4 pm, Monday to Friday and weekends are always 8 am to 4 pm).
#LI-Remote
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Description
Be a part of a transformational journey with innovative talent and leading edge technologies?
Who we are
TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered - 24/7, across the country, in French and English.
At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian. We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.
Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.
Here’s the impact you’ll make and what we’ll accomplish together
As a Care Coordinator, you will be a part of the team which works in tandem with our clinical team to complete administrative tasks and follow-ups to provide comprehensive patient care.
What You Will Do:
- Billing for appointments
- Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
- Filing and retrieving patient records
- Protects patient rights by maintaining confidentiality of personal and financial information
- Effectively and efficiently facilitate relationship with the clinical team
- Provides feedback, suggestions and participates in continuous process improvement
- Ensure protection of patient data accessed as part of job responsibilities
- Manage incoming documents in the EMR
- Notifying patients of incoming labs, diagnostics, referrals
- Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
- Coordination of Rx clarification between clinical team and pharmacy
- Manager incoming calls and voicemails
- Conduct proactive care follow ups with patients
- Manage outgoing referrals and ensure timely care for patients
- Monitoring internal systems for incoming requests from the clinical team and respond as required
What You Bring:
- Strong communications skills in the English and French languages
- High comfort level with IT systems mandatory (Windows and Mac OS)
- Previous experience working with an Electronic Medical Record system or similar mandatory (please indicate which EMRs you are familiar with)
- Typing speed of 65+ wpm
- Previous MOA training or medical office work experience mandatory (new graduates welcome to apply)
- Experience with medical terminology
- Strong organizational and time management skills
- Being solution-oriented with a “lead with yes” mindset
This role is a part-time position, 30 hours a week, is a mix of 10 am to 6 pm or 8 am to 4 pm, Monday to Friday and weekends are always 8 am to 4 pm).
#LI-Remote
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.