Business Analyst I (Pharmacy Benefit Management-Prior Authorization Team) - TELUS Health



Toronto, ON, Canada
Posted on Thursday, July 6, 2023


Join our team!

You are a detail-oriented, customer-driven service professional who thrives in a collaborative and fast-paced environment. You are highly motivated, results-oriented and passionate about growth.

Here’s the impact you’ll make and what we’ll accomplish together!

You will be an integral part of a small but growing team that manages the administration of TELUS Health’s drug authorization programs. As a growing team, process optimization and efficiency are key drivers to the success of the team.

Here's how…

As part of the team, you’ll be responsible for:

  • Reviewing prior authorization drug requests and supporting other drug authorization programs administered by TELUS Health
  • Liaising with other internal teams in support of the drug authorization programs
  • Communicate outcomes with internal and external stakeholders
  • Sharing insights on how work processes can be optimized


You're the missing piece of the puzzle… Required Experience:

  • One or more years of experience in customer service or a service-oriented industry
  • Previous experience in healthcare or related field
  • Bilingual English and French
  • Experience as a Pharmacy Technician would be an asset
  • Experience in the Pharmacy Benefit Management industry would be an asset

Functional Skills:

  • Intermediate to advanced skills in using Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Access (experience working with macros, would be an asset)
  • Able to apply critical-thinking skills to resolve issues
  • Requirements gathering
  • Strong co-ordination skills
  • Ability to effectively communicate (written and verbal) with internal and external customers


  • College Diploma or University Degree