Product Manager - Digital Solutions - TELUS Health



Toronto, ON, Canada · Vancouver, BC, Canada · Calgary, AB, Canada · Ottawa, ON, Canada · Burnaby, BC, Canada
Posted on Monday, February 20, 2023


Join our team!

Ready to innovate and drive results?

Join our team

It’s an exciting time to be a member of our TELUS Health Payor Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs and expand our reach of our clients, develop a stronger value proposition while integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.

As a key pillar in the Payor Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration and a client-centric approach to creating customer value, improving health and driving growth for Payor Solutions, TELUS Health and our customers. As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

Here’s the impact you’ll make and what we’ll accomplish together

Reporting to the Director, Products & Services, as the Product Manager – Digital Solutions, you will play a vital role in in planning, developing and implementing our digital product strategy and roadmap evolution to drive our growth and client success.

You are curious, passionate and are admired for the ability to deliver results with excellence. You are a collaborative team-player and creative thinker who thrives on the challenge of solving customer challenges.

Here's what you will do

As a key member of the Products & Services team, you will have an opportunity to build and execute on our digital go-to-market strategies focused on our eClaims and digital solutions, to create a winning digital strategy that anticipates the needs of our customers and drives the organization's growth objectives and market expansion opportunities across Canada.

Your natural ability to form strong working relationships, and drive to seek resolution to customer business problems through creative ideas and approaches is key to your success.

Here’s how

Here are some of the key responsibilities and activities you will lead in this role:

  • Drive the strategic direction and deliver on major digital product objectives including existing and innovative digital product suite through the product lifecycle with a focus on client value and growth
  • Partner to set overall digital product strategy, innovation roadmap and governance framework
  • Collaborate with internal teams to define execution plan, develop product launch strategies, ensuring digital product launches are supported by strong go-to-market plans with measurable KPIs and ensuring operational preparedness to deliver
  • Through the use of market and competitor analytics, drive the evolution of our digital product offerings into new markets and optimize the value to our customers and our organization
  • Build strong relationships with operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market awareness and adoption
  • Manage, harmonize and expand the portfolio of existing digital products and maintain a competitive and industry leading portfolio
  • Develop and maintain strong relationships and general business management activities with strategic partners, manufacturers and / or vendors
  • Provide product portfolio performance analysis and assessment using competitive market knowledge acquired through the sales process and market analysis
  • Conduct competitive analysis, benchmark current HBM / TELUS products and services with current market players, track industry-wide activity and trends and determine required changes in the product, connect with our customers and use data to improve our competitiveness


You’re the missing piece of the puzzle

You have industry experience and have many of the talents and skills below:

  • 5+ years expertise in product management/digital strategy to deliver a consistent and optimal customer experience across digital portfolio
  • You leverage and bring forward your prior experience in group health and pharmacy benefits management working with cross functional teams to formalize and execute overall strategic development initiatives inclusive of performance measurement development
  • You never stop seeking opportunities to improve our customer experience and are a champion for results management - through a toolkit of process, governance and execution excellence
  • You have excellent collaboration and communication skills which you use to both partner with others and to obtain alignment on your assessments and recommendations
  • You are a self-starter with proven ability to roll up your sleeves and take complete ownership of a project
  • You are highly comfortable with change and ambiguity
  • Strong organizational skills, with ability to effectively prioritize to meet deadlines
  • University degree in Business, Finance, Health or other related discipline


  • Influence and negotiation skills
  • Experience working in fast paced and dynamic environment
  • Experience working on diverse projects
  • PMP, Agile or Process Management certifications
  • Bilingual (English and French) an asset