SAP iXp Intern - BTP Customer Engagement Global Process Excellence & Operations Support

SAP IoT Startup Accelerator

SAP IoT Startup Accelerator

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See open jobs at SAP IoT Startup Accelerator.
Customer Service, Operations
Toronto, ON, Canada
Posted on Thursday, November 30, 2023

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

  1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Position title: SAP iXp Intern - BTP Customer Engagement Global Process Excellence & Operations Support

Location: Toronto

Expected start date: January 2024

In a world of constant change, companies need to transform radically and act rapidly with technological change to stay relevant in their market segment. SAP Business Technology Platform (SAP BTP) is designed to help organizations accelerate their digital transformation by providing a cloud-based platform that supports modern application development, integration, and data management capabilities. Our focus as SAP Business Technology Platform Customer Success Partners (SAP BTP-CSPs) is to drive adoption and consumption of our clients and ultimately secure our renewals business for SAP BTP, including Analytics (SAP Analytics Cloud & SAP Datasphere).

As soon as the deal is signed, we are assigned to create customer success by offering the right learning resources, aligning strategically with executive sponsors & project steering to ensure a seamless implementation experience. Additionally, we also track compliance to increase both organic growth and enable customers to enhance their landscape with value added solutions until a contract will be renewed by a satisfied customer that overachieved the value expected from our solutions.

The primary task is to ensure that customers are successful with their adoption of SAP BTP & Analytics Cloud products so that we can leverage growth potentials and help customer scale and strategically enhance their business models.

We would like to involve you as an active member of our team in our global processes and operational work. You will;

  • Shadow the BTP Customer Engagement Global Process Excellence Lead and the Global Team for Regional Execution of BTP Adoption Support the Global Process Excellence Lead in defining our SAP BTP CSP Role strategy, activities and requirements when it comes to Tools and Technologies.
  • Optimize and document our day-to-day work and the SAP BTP CSP processes to support our effectiveness.
  • Plan and coordinate the SAP BTP CSP Process Excellence & Tooling open office hours
  • Drive internal special projects with moderate complexity to promote and support the Pivoting to Consumption strategy of the SAP BTP CSP team.
  • Support consumption KPI data analysis, including preparing the data and analysing it to provide insights about adoption patterns to the leadership.
  • Support the monthly and quarterly report of the consumption KPI to SAP Executives.
  • Agree on a mutual plan with both on short- & long-term goals for your phase of practical involvement

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

  • Business acumen and experience: Ability to understand the big picture, connect dots, build and communicate recommendations and bridge the gap between strategy and execution.
  • Soft skills: You are a good team player, self-starter and outcome oriented, with a passion to drive innovative ideas in an enterprise environment.
  • You are a critical thinker, with the ability to identify roadblocks and solve them bringing the right input and teams together.
  • Preferred fields of study: Having IT, business strategy, business development or post sales interests and skills
  • Analytical skills: you can produce and interpret reports and synthesize qualitative and quantitative information into meaningful and actional steps and recommendations.
  • Excellent written and verbal communications skills and comfort working across functions, seniority level, culture, and time zones in matrixed organizations.
  • Experience with Microsoft office tools, like Power Point, SharePoint and MS Teams. Must be proficient in Excel, including Power Query. SAP Analytics Cloud knowledge is a plus.

Meet your team

The SAP BTP CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.

We SAP BTP-CSPs are responsible for the day-to-day customer engagement from signature onwards, particularly product onboarding, use-case identification, project initiation, architecture and governance coaching, technical project companionship, post launch relationship management and renewal negotiations. In our day-to-day-business, we are constantly in touch with customers, plan their adoption journey forward and step-in to manage potentials risks both technically and from stakeholder relationship perspective to secure our goal of customer happiness and platform adoption.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 40.00 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAPNorthAmericaBenefits.com

Requisition ID: 384473 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: Virtual - USA #LI-Hybrid

Job Segment: Operations Manager, ERP, Cloud, SAP, Relationship Manager, Operations, Technology, Customer Service

This job is no longer accepting applications

See open jobs at SAP IoT Startup Accelerator.