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Systems Engineer (VOIP)

Rogers Communications

Rogers Communications

Software Engineering
Toronto, ON, Canada
Posted on Monday, February 5, 2024

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

We are currently seeking a “Voice Systems Engineer” to join our team at the North York head office.

What you 'll do:

  • Provide technical solutions to Comwave business requirements, working with executives, vendors, and internal development teams. Provide technical assistance for server administration, upgrades, maintenance, facilitate backups and support.

  • Interface with Product and Project Management teams to break down product requirements into technical tasks and set corresponding project/task deadlines.

  • Interface with Development teams towards automation of service delivery to customers for technical projects.

  • Provide Tier III Technical Support for Technical Services and Network & Service Operations teams in diagnosing complex issues ranging from individual clients to network-wide contexts.

  • Ensure the 24/7 system/network uptime as part of being accessible to on-call staff/management in cases of emergency/disaster response as a subject matter expert.

  • Work closely with the systems and network administrations teams on hand-off for service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and operational documentation.

  • Work closely with commercial vendors escalating service-related issues/questions.

  • Provide ongoing training/hand-off for alert handling procedures to Network and System Operations teams.

  • Responsible for providing root cause analysis for all system/network-wide events that affect service/server uptime.

What you bring:

  • Experience working with large enterprise or service provider in a multi-site environment leveraging equipment including Metaswitch & AudioCodes media gateways, Genband/Ribbon S3 SBCs, and SS7 STP’s.

  • Experience in diagnosing network performance issues and working with Network Monitoring systems, Wireshark, and other voice troubleshooting/performance benchmarking techniques.

  • Knowledge in the design, operation, and optimization of SBC's and SoftSwitch equipment.

  • Expert knowledge of SIP, MEGACO, etc.

  • Knowledge of SS7, ISDN, T.38, SIGTRAN, MGCP, MEGACO, etc.

  • Documenting and voice topology visualization at all levels.

  • Able to work in a very fast-paced environment and provide significant contributions both individually and as part of a greater team.

  • Able to quickly learn and implement new technologies and network practices in a constantly evolving service provider infrastructure.

  • Experience with Broadworks and MetaSwitch is an asset but not a requirement.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • Competitive salary & annual bonus

  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

  • Paid time off for volunteering

  • Company matching contributions to charities you support

  • Growth & Development Opportunities:

  • Self-driven career development programs (E.g. MyPath program) o Rogers First: priority in applying to internal roles of interest

  • Wellness Programs:

  • Homewood employee & family assistance program including Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.

  • Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection

  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 302944

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Technology

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