Customer Care Representative
Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.
At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch the lives of 30 million Canadians every month!
Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.
Are you up for the challenge and the fun? If so, consider the following opportunity!
We’re looking for passionate Customer Care Associates to join our Customer Contact Centre and are eager to grow their career with Canada’s only live broadcast retailer – Today’s Shopping Choice (TSC). Today's Shopping Choice (TSC – part of Rogers Sports and Media ) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers.
As Canada's only live broadcast retailer, Today’s Shopping Choice (TSC) incorporates entertainment, inspiration, personalities, and industry leaders to provide a unique shopping experience. Customers can find exceptional selections in Health & Beauty, Jewellery, Home/Lifestyle, Fashion/Accessories, and Electronics through our ecommerce platform and Customer Contact Centre. ( www.tsc.ca )
This position provides a superior customer experience by supporting and resolving customer inquiries related to their purchases.
We are currently recruiting for our Full-Time and Part-Time postions at Mississauga location. The role is temporarily work-from-home
Empathetic: You are someone who is able to show understanding and relate to the customer
Outgoing: You are someone who is friendly and approachable
Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner
Passionate: You are someone who loves providing the best customer experience.
Customer Champion: You are passionate about providing world class customer service and sales solutions
You get to:
Promote and recommend the latest TSC (Today’s Shopping Choice) products to customers
Receive inbound calls and provide the best experience to our customers
Take ownership to resolve customer issues from the beginning to end
Work with a supportive and dynamic leadership team that will encourage your growth and development
You must have:
Availability to work on a flexible schedule including days, evenings, weekends, and select statutory holidays to meet customer demand
Expert communication and listening skills
A willingness to be open to feedback and coaching
An ability to remain calm and polite when working under pressure
An ability to navigate multiple software applications
To ensure your success, we require all new hires to complete a mandatory six-week full-time training program at the beginning of their tenure.
As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check.
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 296101
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes: Rogers Sports & Media