Sr. Recon Operations Analyst

Rogers Communications

Rogers Communications

IT, Operations
Toronto, ON, Canada
Posted on Tuesday, September 5, 2023

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.


At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch the lives of 30 million Canadians every month!


Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at


Are you up for the challenge and the fun?  If so, consider the following opportunity!


We're looking to hire a Sr Recon Operations Analyst to be a part of our Rogers Media Team reporting to Sr Manager, Revenue Billing Operations. As a Sr Recon Operations Analyst you will be ensuring we continue our service delivery through greater efficiencies and an ever-improving customer experience. The Sr Recon Operations Analyst will focus efforts on successfully measuring and understanding the Media business reconciliation needs while providing insights and recommendations to achieve our strategic direction.


What you’ll be doing:

  • Oversee and accountable for reconciliation duties for all Media Platforms (TV, Digital, Sports, OOH etc.)
  • Owner of data and reporting deliverables for the reconciliation process (K2 Tool, SOX requirements, Platform Revenue Data etc.)
  • Oversee and Support on process documentation and training manuals for existing and new processes
  •  Consult on the implementation of systems for the reconciliation component by ensuring compliance with internal procedures
  • Consult on enhancements and improvement projects
  • Assist the Sr Manager to support other team members with their duties
  • Independently manage communication and processes with internal/external stakeholders
  • Subject Matter Expert and solid end to end knowledge of all order management systems across all platforms (S4M, WideOrbit, MSG, Cynch, and Operative 1 etc.)
  • Cross trained on all processes of the Recon Operations Team
  • Ensure that adjustment KPI is met
  • Ownership for the K2 Tool functions and improvements
  • Decision Maker-able to provide Decisions that impact sales for make goods and or errors in advance for customer experience while doing recon.
  • On a monthly basis review the reasons for adjustments and work with other stakeholders to improve the process
  • Ensure compliance of company’s standard operating procedures and SOX requirements are met


What you have:

  • Order Management system knowledge (MSG, S4M, Operative 1, WideOrbit, etc.)
  • Ability to manage critical and complex files
  • Autonomous, rigour and strong organizational skills, problem solving, Customer Experience Knowledge an asset
  • Ability to manage priorities and deadlines
  • Good command of Microsoft Office suite (Excel, Outlook and Word)


Builds Strong Relationships:

  • Demonstrates a positive attitude and an adaptable and collaborative style; takes actions that respect the needs and contributions of others and works effectively in teams to accomplish organizational goals; embraces change and is open and flexible to new ideas and approaches
  • Excellent interpersonal and communication skills (both oral and written), with a strong attention to detail; ability to work effectively in a team environment with peers and superiors across organizational lines
  • Possess a solution-oriented mindset and be able to make recommendations
  • Ability to provide leadership to other members of the team


Owns Results:

  • Identifies and prioritizes high importance requests both internally and with clients; detail orientation with strong critical thinking and creative problem-solving skills
  • Strong organizational, analytical
  • Ensure Recon issues are handled in a timely manner



Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 293943

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes:  Rogers Sports & Media