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Applications Support Engineer

Redlen Technologies

Redlen Technologies

IT, Customer Service
Saanichton, BC V8M, Canada
Posted on Thursday, July 6, 2023

Applications Support Engineer

Redlen Technologies Inc., 868120585, Saanichton, British Columbia, Canada Req #106
Wednesday, July 5, 2023

Company Overview
 
Redlen Technologies’ genesis lies in the foundational work of its Co-Founder Bob Redden who undertook a Canadian Space Agency (CSA) challenge of growing crystalline materials in microgravity on the Mir and the International Space Station (ISS).

 

Starting from an original team of five to over 200 employees today, Redlen has continued to innovate and improve the semiconductor crystal growth and fabrication process for its world-leading Cadmium Zinc Telluride (CZT) sensors, used in Medical Imaging, Security Imaging and Non-Destructive Testing. Redlen’s technology is enabling a quantum leap forward in medical CT scanners - equivalent in scope and scale to the leap from black and white TVs to high definition 4K LED displays – improving image resolution and diagnostic accuracy, all the while substantially reducing radiation dose.

 

The team has grown from 50 to 200 employees in the recent past as it has secured design wins with major Fortune 500 industry customers in the medical and security industries. It plans to grow to 400 people and double its Victoria footprint in the next few years. Redlen’s impressive technical leadership and innovation led global medical equipment leader Canon Inc. to acquire Redlen for $430M in 2021 - a huge win for the B.C. tech industry.

 

Redlen has received numerous awards and accolades and prides itself on being a great place to work for Science, Technology, Engineering, and Math (STEM) roles, and for being an equal opportunity employer.

Job Description

We are seeking a highly capable Applications Support Engineer to join our team at Redlen. In this role, you will be instrumental in the technical customer support of our high flux detector modules as the first-level support with our customers. Your expertise and collaboration will be essential in engaging technical resources, including customers, external suppliers, and internal scientists and engineers, to deliver cutting-edge technology to major OEMs in medical and security imaging. This is an excellent opportunity for you to make a real impact and apply your talent and energy.

We look forward to welcoming a dedicated and talented Applications Support Engineer who is ready to  drive innovation in the field. Join us at Redlen and be part of our mission to make a difference in the world.

Reporting to the Senior Program Manager and interfacing with the Product Applications Engineer in the Validation department, the candidate will have the following key responsibilities:

  • Provide timely and responsive support to customers integrating Redlen's photon counting CT modules into their CT systems.
  • Able to understand and define customer problems and determine a resolution/ appropriate corrective action either independently or by collaborating with second- and third-line support engineers and scientists.
  • Organize complex issues across multiple programs and departments. 
  • Prepare clear, consise, and accurate customer responses and document all necessary level of detail 
  • Evaluate and characterize high flux integrated detector modules for performance.
  • Design experiments, analyze data, identify root causes, and optimize performance.
  • Develop standard characterization and product test methods to support the introduction of new detector products.
  • Proactively identify technologies to maintain Redlen's leadership position in high flux photon counting applications.

Experience Required:

  • Design, develop, and characterize ionizing radiation detectors, 2D imagers, 1D sensor arrays, and related electronics.
  • Manage or coordinate technical resources in the development, testing, and delivery of complex integrated electronics systems.
  • Experience in custom ASIC development or characterization, systems integration, and mixed-signal electronics.
  • Minimum of 5 years' experience in a similar role.

Other Requirements:

  • Experience using issue/ bug tracking software, such as Jira
  • Ability to thrive in a dynamic environment as a member of a cross-functional team.
  • Comfortable with challenging development projects and emerging requirements.
  • Excellent oral and written communication skills.
  • Strong time management skills and ability to work with limited supervision.
  • Demonstrated positive attitude and self-motivation.

Education:

Bachelor's or Master's degree in Electrical Engineering, Engineering-Physics, Applied Physics, Systems Engineering, or equivalent.

Other details

  • Pay Type Salary