Senior Clinical Operational Readiness Lead

Providence Health Care

Providence Health Care

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Homer St, Vancouver, BC V6B, Canada · St Paul, MN, USA · St. Louis, MO, USA · British Columbia, Canada
Posted on Friday, November 24, 2023


Join our dynamic team as Senior Clinical Operational Readiness Lead for a critical role that requires responsiveness, expertise, organization and experience. The ideal candidate has an exceptional blend of skills in relationship-building, critical thinking, clinical expertise, strategic thinking, and operational proficiency.  You are a strong leader who can meet timelines, manage a diverse portfolio of programs, comprehend staffing and care models, navigate complex organizational structures, and collaborate with cross-functional teams and services. This role is pivotal in proactively identifying and mitigating risks, achieving organizational objectives through effective planning, coordination, and collaboration, and optimizing healthcare delivery.

If you're ready to be a part of a forward-thinking team, apply now to help shape the future of healthcare delivery for the New St. Paul’s Hospital.


Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Corporate Director, Health System Redesign, the Senior Clinical Operational Readiness Lead works closely with internal and external groups/partners as a key enabler to execute the strategic plan and operational priorities for NSPH Operational Readiness and Transition Management by providing strategic program and operational planning expertise and support. Leads and directs the operational planning, evaluation, design, development, and transitioning into the NSPH. Major functions include leading strategic program and operational readiness management, implementation and coordination of strategic operational projects and functions, and leading process improvement.

Works with relevant groups/partners to assemble necessary information and the development of operational plans such as leading the development of new or revised policies, procedures and protocols and, managing the direct and indirect impact of the move to the new hospital on the patient and staff experience by ensuring the patient experience is integrated into operational planning. Works closely with Senior Clinical Leadership, Clinical Program Managers, the NSPH Project teams and PHC Facilities Management to ensure that phases of the NSPH project are effectively coordinated and staged and result in minimal impact to the ongoing operations of the site. Holds responsibility for ensuring the related services and programs for the designated portfolio(s) are well defined, operationally feasible and appropriately resourced.

The position aligns planning with standard methodologies to facilitate strategic and/or priority improvement projects including project and change management tools (charters, project plans, risk management plans, communication plans) and improvement tools to achieve and sustain improved performance. Strong collaboration, communication, stakeholder engagement, facilitation and change management skills are critical to success, as is the ability to think and help others to think, strategically and critically.

Oversees the designated portfolio(s) including leading and managing staff and those assigned on a project basis, and managing the operating budget of the designated portfolio(s).

Develops networks and builds alliances to influence all levels of management and cross-functional areas including but not limited to quality, equipment planning, operations, and information technology related to the designated portfolio(s). Ensures operational readiness outcomes provide for a smooth transition for patients, families, clinicians and staff.

Qualifications / Skills and Education

Master’s degree (from an approved educational institution) in a Health related discipline, or in Business Administration or a related field, or an equivalency, plus a minimum of seven (7) to ten (10) years recent, related clinical operational leadership including large project and or program management leadership (including financial) of complex strategic and operational multi-site projects and consultation processes with a wide range of stakeholder groups (including the public, senior and middle management, physicians and staff). Operational leadership experience is preferred. Project Management professional certification is an asset.

Skills and Abilities

A detailed understanding of strategic planning and program/service/department operational plans goals, objectives, strategies and priorities.
In-depth knowledge of organizational change management methodologies, tools and approaches.
Extensive knowledge of project management principles, practices, methods, standards, tools and techniques.
Practical knowledge of and ability to use a variety of office automation software such as Microsoft Office (Word, Excel, PowerPoint, Project and Access).
Practical knowledge of and ability to implement automated Project Management tools.
Results oriented with the ability to execute strategy across large complex organizations.
Demonstrated ability to bring together and lead diverse groups in a collaborative manner.
Demonstrated ability to communicate effectively, both verbally and in writing, with all levels of the organization.
Effective facilitation skills and the ability to motivate and influence leaders.
Advanced skills in critical thinking, complex problem solving, planning, project management, change management and group processes.
General knowledge of current health care issues and trends.
Demonstrated ability to develop and oversee project communications strategies.
Demonstrated ability to work independently and in collaboration with others.
Demonstrated ability to develop and maintain effective working relationships with internal and external groups/partners.
Demonstrated ability to lead and manage staff.
Demonstrated ability to function effectively in a highly dynamic environment with changing priorities and deadlines.
Demonstrated ability to organize, prioritize and achieve work-life balance.
Physical ability to perform the duties of the position.

Duties and Responsibilities

Consults with relevant group/partners to assess and identify operational readiness and transition needs for the designated portfolio(s). Provides strategic expertise and leads the planning, development, coordination and implementation of operational readiness and transition projects and change management initiatives to support key strategic and operational priorities and support programs in the transition to the NSPH.

Provides strategic support to project and operations leaders at all levels on complex, multi-stakeholder, multi-disciplinary operational readiness project and change initiatives.

Prepares business cases and issue analyses, impact assessments and risk evaluations by gathering facts, analyzing business issues, drawing conclusions and making recommendations.

Leads and executes assigned projects related to the integration of services and operations under the designated portfolio(s) including idea generating, planning, implementing, evaluating and ongoing monitoring.

Identifies and establishes appropriate team structure(s) and membership for initiatives and committees (such as sponsorship, working, advisory or steering committees) and delivery and implementation teams. Leads and/or participates on committees as required.

Manages and provides leadership, supervisory guidance, and direction to staff and others assigned on a project basis. Provides consistent and effective day-to-day management of the project(s) and team(s) including guidance and direction on project activities, coaching, mentoring, skill development, hiring, termination, and handling discipline problems.

Acts as a resource to operations and project team and staff. Provides support to develop tools and templates for the operations and project teams’ review. Utilizes best practice literature, guidelines and stakeholder expertise to draft tools and templates (such as detailed service delivery plans, proposals, detailed project charters, project and work plans, risk management plans, communication plans, etc). Identifies areas for integration and takes initiative to ensure tools and templates are efficient and effective.

In partnership with the various Operations and Project Leads, provides management and planning for the various teams under the designated portfolio(s) within a strategic change context. Oversees the development and implementation of work plans. Functions as a strategic resource for the operational and clinical/relevant teams to ensure that an optimal structure, design and implementation of the change(s) is/are in place to achieve desired outcomes and benefits. Manages and aligns teams with other operational and clinical initiatives to avoid duplication. Implements mitigation/resolution strategies.

Ensures projects align with corporate and NSPH strategies, are completed in a timely manner, are integrated across portfolios and promote a common goal. Provides a corporate perspective to identify leverage opportunities as well as potential conflicts and risks between projects. Works collaboratively to support and enable the Operations/Project Lead(s) and the project team members.

Acts as a strategic operations lead/project manager for assigned complex, and/or large scale projects through the planning, development, integration, implementation, monitoring and timely reporting on the various project phases. Establishes and/or ensures the establishment of detailed project charter, work plans and objectives to outline timelines and project deliverables.

Executes operational project plans according to project methodologies, ensures successful and coordinated completion of project components, facilitating consensus with group/partners as needed and ensuring successful and timely project implementation.

Tracks project progress according to operational project plans and identified metrics. Ensures timelines are maintained. Monitors and reports on the status of projects and major barriers encountered. Makes decisions and recommendations regarding project’s scope and related changes required to facilitate a successful outcome.

Implements or contributes to the implementation of effective processes to assess project risks, identifying risk mitigation strategies and monitoring risk throughout the project lifecycle.

Develops and monitors operational project budgets within the context of operational demands and environmental and resource constraints, and uses best practice methods to monitor and adhere to allocated budgets. Reports on variance(s) and plans and adjusts operations and/or staffing to meet projections and targets.

Approves expenditures, prepares summaries and is accountable for the operating budget for the designated portfolio(s).
Maintains a thorough understanding of available resources for projects and established productive vendor relationships as it relates to project management activities and needs, in liaison with Project leadership and project teams as required.

Facilitates the development of and promotes the effective use of standardized organizational project and change management processes, tools, educational materials, and training and development initiatives, including model and mapping processes and tools, training modules, online resources, etc. Provides teaching and coaching of project and change management courses and tools.

Applies change management principles to develop engagement strategies and action plans to maximize likelihood of sustained success beyond project completion. Builds relationships with groups/partners such as physicians to ensure input into clinical design and operational processes and outcomes. Identifies and manages key stakeholder strategies and works collaboratively with the teams to develop communication strategies.

Provides leadership and direction to the research, development, implementation and maintenance of the department’s Project Management Framework, policies and standards.

Liaises and works in collaboration with key support areas and groups/partners to ensure operational and service outcomes are achieved. Negotiates / facilitates resolution of any impediments to progress and success.

Assesses and articulates the impact of initiatives from a systems perspective and manages the impacts and interdependencies with other initiatives happening within PHC and the NSPH project. Designs and implements effective tools to measure performance.

Performs other related duties as assigned.

Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

This job is no longer accepting applications

See open jobs at Providence Health Care.