Program Director, Urban Health and Substance Use, HIV/AIDS
Providence Health Care
Reporting to the Executive Director, Acute, the Program Director is a key role that provides strategic and operational leadership for efficient and effectively integrated services to specified patient/resident populations comprising a Clinical Program. In partnership with Physician Program Leaders, this position is responsible for ensuring the Program's goals and objectives are achieved by developing, implementing and evaluating strategic and operational plans in collaboration with operations, practice and corporate leaders consistent with the Mission, Vision and Strategic Directions of the organization. The position fosters relationships with internal and external stakeholders in matters related to services offered.
Qualifications / Skills and Education
Masters degree in a health discipline, health planning, business or related field plus seven (7) to ten (10) years experience in health care administration or an equivalent combination of education and experience.
Skills and Abilities
The incumbent will possess the following competencies that drive organizational success:
Self Awareness: Is aware of own assumptions, values, principles, strengths and limitations.
Manages Self: Takes responsibility for own performance and health.
Develops Self: Actively seeks opportunities and challenges for personal learning, character building and growth.
Demonstrates Character: Models qualities such as honesty, integrity, resilience and confidence.
Fosters the Development of Others: Supports and challenges others to achieve professional and personal goals.
Contributes to the Creation of a Healthy Organization: Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.
Communicates Effectively: Listens well. Encourages open exchange of information and ideas using appropriate communication media.
Builds Effective Teams: Facilitates an environment of collaboration and cooperation to achieve results.
Sets Direction: Inspires vision. Identifies, establishes and communicates clear and meaningful expectations and outcomes.
Strategically Aligns Decisions with Vision, Values and Evidence: Integrates organizational mission, values and reliable, valid evidence to make decisions.
Takes Action to Implement Decisions: Acts in a manner consistent with the organizational values to yield effective, efficient public-centered service. Demonstrates business acumen by efficiently and effectively identifying and managing human, capital, financial and information resources.
Assesses and Evaluates Results: Measures and evaluates outcomes. Holds self and others accountable for results achieved against benchmarks. Corrects course as appropriate.
Builds Partnerships and Networks to Create Results: Creates connections, trust and shared meaning with individuals and groups.
Demonstrates a Commitment to Customers and Service: Facilitates collaboration, cooperation and coalitions among diverse groups and perspectives to improve service.
Mobilizes Knowledge: Employs methods to gather intelligence. Encourages open exchange of information. Uses quality evidence to influence action across the system.
Navigates Socio-Political Environment: Is politically astute. Negotiates through conflict. Mobilizes support.
Demonstrates Systems/Critical Thinking: Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders.
Encourages and Supports Innovation: Creates a climate of continuous improvement and creativity aimed at systematic change.
Strategically Oriented to the Future: Scans the environment for ideas, best practices and emerging trends that will shape the system.
Champions and Orchestrates Change: Actively contributes to change processes that improve health service delivery.
Spirituality: We nurture the God-given creativity, love and compassion that dwells within us all.
Integrity: We build our relationships on honesty, justice and fairness.
Stewardship: We share accountability for the well-being of our community.
Trust: We behave in ways that promote safety, inclusion and support.
Excellence: We achieve excellence through learning and continuous improvement.
Respect: We respect the diversity, dignity and inter-dependence of all persons.
Duties and Responsibilities
- Leads and/or participates in operational and system improvements by engaging inter-disciplinary teams in problem solving and applying methods and tools of quality improvement.
- Partners with identified leaders such as the Physician Program Leaders, Patient Care Managers, Professional Practice & Clinical Informatics Leaders, Leaders of Support and Corporate Services, other Program Leaders and community partners to ensure integration of program components within PHC and delivery of a continuum of integrated care within the Region.
- Collaborates with the Physician Program Leaders to establish goals, objectives and strategic direction for the Program consistent with the mission, vision and strategic directions of the organization.
- Ensures effective, two way communications with and among Program teams, so that each team is aware of and understands changes impacting them, the site, the organization and the region and how those changes will impact delivery of services.
- Represents the Program in the Leadership Forum and other leadership groups, both internal and external.
- Collaborates with the Physician Program Leader to develop the operating and capital budget plan and to allocate resources for the Program, monitor utilization and productivity indicators, budgetary variances, and determine corrective strategies as required. Justifies new initiatives/services and any budget increases for new or existing services.
- Partners with Physician and Program leaders to determine the most efficient and cost-effective way to deliver quality services to the Program's patient/resident populations.
- Supports the development of clinical and administrative practice guidelines and ensures program alignment with clinical/corporate systems and processes across PHC.
- Determines performance expectations and provides performance coaching and evaluation for all direct reports
- Participates as a member of the leadership team by performing related duties such as formulating employer demands for collective bargaining, developing strike contingency plans, participating in the managerial 24 hour call structure, and facilitating and initiating program proposals
- Facilitates the development of interdisciplinary teaching, learning and research within and across programs
In collaboration with the Professional Practice Leaders:
- Develops, recommends, and implements, in collaboration with Human Resource Representative(s), strategies for recruitment and retention of staff that support the goals and objectives of the program.
- Determines staff mix and complement and skill set to meet clinical needs as identified within the program. Determines allocation of human resources based on understanding of priority clinical needs, standards, benchmarks and workload.
- Ensure that staff is oriented and align practices to program and PHC guidelines.
- Ensure that interdisciplinary performance expectations are clear and that processes for coaching and performance appraisal are in place and implemented.
- Fosters the concept of research based practice.
- Supports development of clinical practice guidelines.
Performs other related duties as required.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.