Systems Application Coordinator Transcription Services
Providence Health Care
In accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Regional Systems Manager, Transcription Services, and working closely with the Transcription Leadership team, the Systems Applications Coordinator, Transcription Services, is responsible for providing application support for designated computer program(s) such Meditech, M*Modal and PCIS, within a specific Lower Mainland Health Information Management area. Duties include identifying, troubleshooting, and documenting all system issues requiring escalation; acting as a liaison between Transcription Services and the vendor application specialist; assisting with system projects and developing, testing, implementing and maintaining policies, procedures and manuals for the assigned systems as required.
Qualifications / Skills and Education
Graduation from a recognized degree or diploma program in Computer Science plus three (3) years recent, related experience or an equivalent combination of education, training and experience.
Skills and Abilities
Ability to communicate effectively both verbally and in writing.
•Ability to deal with others effectively.
Ability to write programs in a variety of programming languages.
•Physical ability to perform the duties of the position.
•Ability to organize work.
•Ability to operate related equipment.
Duties and Responsibilities
Assumes responsibility for the designated computer programs providing support for assigned applications, by methods such as system testing, changing/updating, setting up, and first-line trouble-shooting.
Determines and documents all system issues requiring escalation.
Develops downtime procedures with vendor and end users. Establishes notification process to end users of upcoming downtime.
Monitor and resolve error logs on various PCIS systems.
Liaises between Transcription Services and the vendor application specialist and/or IMITS for issues such as dictionary building, interfaces, and integration with other clinical information systems as well as designing reports.
Liaises and meets with other information systems coordinators/specialists in the Lower Mainland and other Health Authorities to exchange information and expertise on current and future implementations.
Acts as primary contact to third party vendors that affect or interact with the assigned applications (e.g., Meditech, M*Modal).
Oversees projects that affect the assigned applications by methods such as modifying the applications, providing project direction and specifications, and building dictionaries.
Writes custom reports and edits routine reports as required.
Maintains LM Health Information Management Intranet website and/or SharePoint Sites for assigned areas.
Facilitates application access for users of the assigned applications by designating user access or arranging access with IMITS.
Develops, implements and maintains policies, procedures and manuals for the assigned systems as required.
Recommends, coordinates, and implements changes and enhancements to assigned systems.
Provides input regarding capital and operating budget within assigned area(s).
Leads and participates on committees as required.
Performs other related duties as assigned.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.