Director Protection Services
Providence Health Care
Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.
Reporting to the Executive Director, Projects, Planning and Facilities Management, the Director, Protection Services provides overall program leadership and direction to Managers(s) responsible for Protection Services and Security Systems at Providence Health Care (PHC). The Director is accountable for the efficient and effective utilization of approved capital, financial, and human resources as well as guiding and coordinating the activities of the assigned program in accordance with the goals and strategic direction of PHC. Ensures the implementation of consistent policies, procedures and security plans and the development of event reporting systems. Establishes systems and strategies for monitoring adherence to security programs, process compliance and to promote safety and violence prevention. Builds effective relationships with customer departments/programs and other partners.
This is a Regular Full Time onsite position.
Qualifications / Skills and Education
Education, Training and Experience
Master's degree in a relevant discipline such as Business Administration (MBA) or Public Administration (MPA) plus seven (7) years' experience in progressively senior roles including a minimum four (4) years’ experience at the managerial level in a large, complex organization or an equivalent combination of education, training and experience. Previous experience in a health care organization is desirable.
Holds or is able to obtain a Certified Health Care Protection Administrator (CHPA) or Certified Protection Professional (CPP) or equivalent designation.
Skills and Abilities
•Ability to develop and maintain strong relationships with key internal and external partners to promote and enhance services provided.
•Uses comprehensive knowledge of program management, especially in relation to education and development.
•Knowledge of security coordination/operations and law enforcement issues in a health care setting
•Knowledge of security systems technologies, security countermeasures evaluation and selection and contract management practices
•Strong interpersonal and negotiation skills and ability to present to a wide range of individuals and partners in a diverse community.
•Ability to build and maintain effective working relationships with agency management, contractor representatives and senior management.
•Ability to implement, coordinate and direct programs and activities.
•Ability to develop and deliver training exercises, education programs and/or workshops to large audiences.
•Ability to exercise a high degree of judgment, maintain composure, and effectively act in emergency situations.
•Ability to identify emerging initiatives, trends and industry best practices and ensures full consideration in the development and implementation of service delivery goals and objectives.
•Uses strong written communication skills in the development of business cases and marketing and promotional materials.
•Uses creativity and innovation to develop new programs and initiatives that meet and/or exceed service level agreements in the creation of healthy healthcare worksites.
•Physical ability to perform the duties of the position.
Duties and Responsibilities
1.Develop and oversee the strategic and day-to-day operations of security and protection services and oversees related security contracts and in-house management and unionized security staff.
2.Responsible for the delivery of all site based and community centred protection/security services and has the decision making authority to ensure the implementation of consistent policies, procedures and security plans; champions a safe and secure environment in support of the delivery of health services.
3.Participate in the developing and sustainment of initiatives such as leading the implementation of corporate relational security programs and services; developing effective employee event reporting systems; and developing effective de-escalation and prevention.
4.Ensure effective service delivery by establishing systems and frameworks for monitoring adherence to site security programs developing corporate-wide safety, education and orientation programs, and monitoring key indicators and reporting to the Executive Director and senior leadership.
5.Develop communication strategies to promote Protection Services and Relational Security initiatives across PHC for operations management and clinical staff and other partners to provide support, advice and influence decisions regarding compliance, security processes, violence prevention and related issues. External contacts include Industry Committees, Health Care Unions, and other health care institutions.
6.Promote the development of strong customer relationships with department/programs and identifies opportunities for improvement through regular contact with senior clinical and corporate leaders. Encourage dialogue and provides advice and guidance to facilitate resolutions of issues.
7.Liaise with and provide advice/information to Risk Management and Legal Services with respect to Protection Services investigations.
8.Provide leadership and direction to professionals and support staff within the portfolio, and acts as a key organizational resource to senior executive members, directors and managers for all matters related to Protection Services and Relational Security programs.
9.Establish clear definitions of responsibility for roles, reviewing assignments and adjusting work to ensure levels meet operational requirements. Monitor performance, provides ongoing feedback and completes reviews of staff. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination.
10.Develop and manage the associated capital and operating budgets including developing budget forecasts, allocating resources, monitoring expenditures and reporting on variances.
11.Seek opportunities to incorporate best practice and evidence-based research in the development of innovative services and implementation new solutions to meet customer needs.
12.Perform other related duties as required.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.