Systems Specialist Health Records

Providence Health Care

Providence Health Care

Langley, BC, Canada
Posted on Monday, September 25, 2023

In accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the position promotes a safe environment for patients, residents, families, visitors and staff.

Reporting to the Manager, Records Management and Registration Systems, the Systems Applications Coordinator, Health Records is responsible for designated computer program(s), and provides primary support for the assigned Records Management computer application(s) such as Meditech modules (MRI and Scanning) and Forms on Demand within a specific Lower Mainland Health Information Management area.


This is a Temporary Full Time Hybrid Position, (until June 2024).

Qualifications / Skills and Education

Graduation from an accredited Health Information Management Diploma or Bachelor's Program. Four (4) years' recent, related experience as a Health Record Administrator in a multi-service facility, including two years as a data analyst or systems application coordinator, or an equivalent combination of education, training and experience. Canadian College of Health Information Management (CHIM) Certified and current active membership with the Canadian Health Information Management Association (CHIMA). Education in computer science/programming and project management would be an asset.

Skills and Abilities

Advanced knowledge and demonstrated ability to troubleshoot and utilize computer software applications and report writer tools such as Crystal Report design, the MS office suite (Word, Excel, Access and Powerpoint), MS Sharepoint and Meditech Non-Procedural Representation (NPR).

Ability to understand computer technology requirements and communicate and interact effectively with computer vendors.

Ability to organize and prioritize workload.

Ability to problem-solve.

Ability to communicate effectively both verbally and in writing.

Ability to work to deadlines under pressure, with minimal supervision and frequent interruptions.

Ability to deal effectively with others, demonstrate leadership and maintain cooperative working relationships.

Knowledge of and ability to operate related computer programs and equipment.

Physical ability to perform the duties of the position.

Duties and Responsibilities

Assumes responsibility for the designated computer programs including undertaking quality assurance initiatives for assigned Computer Software Systems such as MRI, Scanning, and Forms on Demand and provides support for assigned applications, by methods such as system testing, changing/updating, setting up, and first-line trouble-shooting.

Determines and documents all system issues requiring escalation.

Liaises between Records Management and the vendor application specialist and/or IMITS for issues such as dictionary building, interfaces, and integration with other clinical information systems as well as designing reports.

Liaises and meets with other information systems coordinators/specialists in the Lower Mainland and other Health Authorities to exchange information and expertise on current and future implementations.

Acts as primary contact to third party vendors that affect or interact with the assigned applications (e.g., Formsfast, Meditech).

Oversees projects that affect the assigned applications by methods such as modifying the applications, providing project direction and specifications, and building dictionaries.

Writes custom reports and edits routine reports as required.

Maintains LM Health Information Management Intranet website and/or Sharepoint Sites for assigned areas.

Trains front line staff on the use of the assigned applications including holding information or training sessions, and developing training materials.

Facilitates application access for users of the assigned applications by designating user access or arranging access with IMITS.

Develops, implements and maintains policies, procedures and manuals for the assigned systems as required.

Recommends, coordinates, and implements changes and enhancements to assigned systems.

Provides input regarding capital and operating budget within assigned area(s).

Leads and participates on committees as required.

Performs other related duties as required.

Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.