User Readiness Specialist

Providence Health Care

Providence Health Care

Surrey, BC, Canada
Posted on Saturday, August 19, 2023

The Providence Health Care’s Health Information Management Administration team is hiring!

Learn more about the Health Information Management team, check us out here.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

What does the Health Information Management team do?

Health Information Management (HIM) is a leader in the collection, storage, and distribution of patient information within British Columbia. Our dedicated team of professionals are some of the first points of contact at Health Organizations sites. As a consolidated Lower Mainland department of Providence Health Care, HIM has staff at about 40 geographically dispersed locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health.

Approximately 1,450 staff working the following Service Areas: Registration, Records Management, Transcription Services, Health Information Exchange, and Coding.​ Additional Corporate Services include: Strategic Planning, Projects & Business Optimization, Culture & Communications. There is room for growth and development and we aim to support our teams to flourish.

Within the context of a client and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the HIM Team Lead and working in close collaboration with the Meditech Advance Learning Specialist for Records Management (RM) and Lower Mainland Health Information Management (HIM) leaders, the Meditech Advance User Readiness Specialist is responsible for assisting with the development, organization and administration of a comprehensive range of formalized computer application training and orientation classes, online training modules and one-to-one training sessions for staff and users of designated Records Management applications (e.g., Meditech, Forms on Demand). The User Readiness Specialist is also responsible for measuring training and orientation results to ensure that established outcomes are met and making changes to training programs as required.

This role will work on the Meditech Advance Project.

Qualifications / Skills and Education

Education, Training and Experience
Diploma in Business Administration/Management/Information Technology and/or Health Information Management with specialized courses in Training, plus two (2) to three (3) years of experience in a health records management role preferably with experience with a software implementation project, or an equivalent combination of education, training and experience. Experience with use of Meditech applications in health care is an asset. Valid BC Driver’s License required as the role will require travel to different sites and the use of a personal vehicle for which mileage; meals or any lodging expenses will be reimbursed in accordance with the Health Organization policies.

Skills and Abilities
•Comprehensive knowledge of Records Management workflows, policies, procedures and standards.
•Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.
•Ability to write training materials and edit training materials written by others.
•Ability to utilize Microsoft Office applications such as MS Word and PowerPoint.
•Ability to train employees, including knowledge of adult learning principles, learning styles, facilitation skills, etc.
•Ability to organize, prioritize and support scheduling training activities.
•Ability to manage own work activities to achieve maximum efficiency.
•Ability to identify and resolve issues, and recognize when to escalate.
•Strong interpersonal and communication skills and the ability to work effectively with diverse user community.
•Basic understanding of businesses process redesign.
•Physical ability to perform the duties of the position.

Duties and Responsibilities

1.Assists with the development and implementation of training programs for Record Management systems’ users based on HIM regional standards, industry best practice, government and regulatory and other requirements.
2.Gathers information from Records Management leaders, staff, Meditech Learning Specialists and Meditech Program Design teams regarding existing training programs, and records management policies/standards that inform Meditech Advance Program training objectives and required future state competencies for training to ensure programs’ curriculum adequately supports competency development and covers future state business requirements and to enable the development of accurate learning assessment tools.
3.Works with Learning Specialists, Meditech and RM team members and other stakeholders to create, maintain and standardize all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.
4.Acts as a key liaison and subject matter expert for the team with HIM staff, HIM leadership, user groups, technical teams and other internal and external departments about the HIM RM training programs
5.Plans and manages the delivery of training sessions, provides regular updates to the HIM Leadership regarding the progress and brings forward any areas of concern requiring leadership attention, direction and support.
6.Evaluates effectiveness of training programs, activities and resources by analysing learning outcomes, developing and using evaluation tools.
7.Assists with setting up courses in Learning Management system, including testing out the system and other tools to be used for course management and delivery.
8.Ensures the training environment provides a replica of system functionality by ensuring all tables, pick lists, and fields are accurate and reflect established standards and policies.
9.Performs test run of the curriculum ahead of the actual delivery to identify any areas requiring further refinement, to ensure seamless learning experience for learners.
10.Provides end user support in the learning environment, including assisting with troubleshooting, identifying options and implementing appropriate action as per Meditech Processes including escalations, learners requiring additional support or rescheduling.
11.Maintains subject matter expertise in designated area by keeping current of all changes in applications, requirements, and regulations that impact the Records Management systems and ensuring that the curriculum being delivered accurately reflects any updates/optimizations
12.Establishes and maintains user satisfaction with training by maintaining and measuring the training through processes and tools to ensure training and orientation support expected outcomes including adoption of future state workflows.
13.Performs other related duties as required.

Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.