Performance Improvement Consultant

Providence Health Care

Providence Health Care

Vancouver, BC, Canada
Posted on Friday, August 11, 2023

Reporting to the Director, Quality Improvement, and Accreditation, the Performance Improvement Consultant provides specialized skills in the support of achieving Providence Health Care's (PHC's) organizational performance improvement plan. The position provides support to clinical operations, corporate services and team initiatives directed at improving the safety and quality of care and client experience at PHC. The position also leads specific projects, and ensures that initiatives are aligned with organizational goals, objectives and improvement priorities.

The Performance Improvement Consultant promotes the development and enrichment of an organization-wide improvement culture, and works as part of the Performance Improvement team to achieve outcomes, and provides leadership to specific projects.

This position supports the identification of system improvement opportunities, the development of knowledge, and the use of quality improvement methods and tools to improve work processes.

The Performance Improvement Consultant functions at all levels of the organization, across all programs and all sites, and interacts with the Senior Leadership Team, Program Directors, Patient and Resident Care Managements and Corporate and Support Leaders. Work is unstructured, requires creativity in problem solving and decision-making as well as access to confidential data and information.

Qualifications / Skills and Education

Master's Degree in Health Services Administration, Science or Business Administration or related studies, with three (3) to five (5) years in related experience with quality improvement.

Expert knowledge and three (3) years' experience utilizing the methodology and tools of continuous improvement to support clinical administrative process improvement.

Skills and Abilities

Knowledge of and experience with quality improvement methodologies (Model for Improvement, LEAN, Six Sigma), techniques (measurement, learning models, change management theory, influencing techniques) and tools (e.g., process mapping, Ishikawa diagrams, PDSA cycles, data display with run and control charts).

Displays comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.

Utilizes independent thinking and creative problem-solving abilities.

Excellent communication skills to function within a complex interdisciplinary environment.

Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.

Physical ability to perform the duties of the position.

Duties and Responsibilities

Quality Improvement

Provides expert advice and support in the preparation of organization-wide quality and safety improvement plans, promoting consistency with organizational strategic priorities as well as compatibility with relevant professional and accreditation standards in collaboration with leaders.

Provides leadership, facilitation, and coordination as required to organizational committees, improvement groups and operational/implementation groups.

Supports leaders and teams in the identification of opportunities to improve the quality and safety as well as the design and implementation of strategies to make these improvements.

Identifies and supports resolution to problems or barriers to ensure success of the project.

Identifies the information requirements of teams, projects and/or initiatives, and develops strategies to meet those needs.

Researches regional, provincial national and international health care trends and innovations relevant to the work the team is supporting.

Provides information, reports, analyses, recommendations and sustainment plans to teams, Director QI and Accreditation, organizational leaders and Senior Leadership Team as required to support evaluation and decision-making.

Maintains expert knowledge related to the methods and tools of continuous quality improvement and their application.

Ensures a consistent application of the methods and tools of continuous quality improvement in the organization. Acts as a resource and coach to others in this regard. Role models quality improvement principles by promoting staff involvement in decision-making.

Project and Change Management

Provides project and change management expertise to advance the strategic priorities in the organization to achieve outcomes.

Ensures a consistent application of change management practices in the organization.

Monitors the budgets and human resource needs for assigned projects.

Identify risks associated in the duration of the project.


Facilitates learning and delivers educational sessions aligned with quality improvement, successful management and integration of change and quality improvement.


Provides coaching and facilitation as required to organizational committees, planning groups and operational/implementation groups.


Promotes and provides assistance in Accreditation preparations, and supports leaders in the organization to ensure compliance of Accreditation Canada standards as part of the commitment to continuously improvement.


Builds strong relations with key internal stakeholders to successfully complete projects and initiatives, including Administrative Decision Support, Learning and Organizational Change, Professional Practice, Infection Prevention and Control, Human Resources, Health Records, Finance and others.

Works collaboratively with external stakeholders to successfully complete joint initiatives both regional and provincial.

Performs other duties as required
Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.