Lead Indigenous Patient Experience and Cultural Safety Measurement

Providence Health Care

Providence Health Care

Vancouver, BC, Canada
Posted on Friday, July 28, 2023

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Provincial Executive Director, British Columbia Office of Patient-Centred Measurement (OCPCM) and the Co-chairs of the Indigenous Advisory Committee (IAC) of the BC Patient-Centred Measurement Steering Committee, the Lead, Indigenous Patient Experience & Cultural Safety Measurement is responsible for supporting the advancement of the measurement of Indigenous Cultural Safety (ICS) initiatives across British Columbia. The role involves leading and collaborating on the development and implementation of Indigenous PCM, as well as supporting health partners, including but not limited to the health authorities and the Ministry of Health, to interpret and take action on the results of Indigenous PCM activities. The role is accountable for identifying and analyzing health systems issues, obtaining information about emerging trends and needs for Indigenous PCM methods from a variety of sources and consulting with a range of partners to support the development, testing and implementation of Indigenous PCM and the reporting of distinctions based results.

The Lead taps into own experience and expertise to support the Indigenous Advisory Committee, the ED, OPCM and the OPCM team to ensure ICS measurement is embedded in the provincial PCM Action Plan and work plans. This is done with the goal of supporting improved patient experiences and outcomes for First Nations, M�tis and Inuit in BC, as well as supporting provincial and regional measurement and monitoring of change over time in patient reports of unfair treatment and discrimination with the goal of eliminating racism in healthcare. The Lead serves as Secretariat to the IAC.

Qualifications / Skills and Education

University degree in a related field such as health policy, public policy, health administration, public health, political or social science, or an equivalent combination of education, training and experience plus three (3) years’ experience working for an Indigenous organization/program. Experience in a health care or research setting is an asset.

Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We acknowledge the systemic racism, discrimination, and marginalization that create social inequities and barriers to achieving wellness among Indigenous Peoples, people of colour, and many other equity-seeking communities. We welcome applicants who bring distinct Indigenous lived experiences, Indigenous ways of knowing, narratives, and leadership, all of which bring a much-needed voice to the work we do.

Skills and Abilities
•Demonstrated knowledge and understanding of the root and past, present and ongoing harms of colonialism experienced by Indigenous Peoples, and the social, historical, jurisdictional, and lived experience of the cultural context.
•Demonstrated in-depth knowledge of the principles of Indigenous cultural safety and humility, and of the United Nations Declaration on the Rights of Indigenous Peoples.
•Demonstrated knowledge of the Truth and Reconciliation Commission of Canada 94 Calls to Action, Missing and Murdered Indigenous Women and Girls, and In Plain Sight.
•Demonstrated ability to work with qualitative and quantitative data.
•Demonstrated ability to effectively and tactfully communicate verbally and in writing.
•Demonstrated ability to respectfully and thoughtfully engage with internal and external partners to inform and seek feedback.
•Demonstrated ability to work with Indigenous communities and partners and build positive and meaningful relationships.
•Demonstrated ability to lead, problem solve, and utilize team building skills.
•Demonstrated ability to be self-directed, work independently and collaboratively in a work environment.
•Strong interpersonal and critical thinking skills.
•Proven ability to work well under pressure, either related to deadlines or unforeseen circumstances.
•Ability to operate related equipment, including computer hardware and software.
•Physical ability to perform the duties of the position.

Duties and Responsibilities

1. Provides Secretariat support and coordination for all aspects of IAC meetings, processes, and partnerships in cultural safety and humility, including both the Committee’s just in time and strategic work, as needed. This can include coordinating meetings and preparing documents and presentation materials.
2. Engages with and holds space for First Nations, M�tis and Inuit individuals to take part in safe conversations about patient experiences and outcomes and about their data flow, data needs and strategies.
3. Initiates, maintains, and develops strong working relationships with colleagues, and with Indigenous and health system partners and organizations, and strategically identifies possible connections, linkages, and points of leverage to advance the mandate of the IAC for Indigenous PCM and to support the health authorities and the Ministry of Health to interpret and take action on the results of Indigenous PCM activities.
4. Pro-actively identifies issues related to First Nations, M�tis and Inuit patient, family and community experiences through environmental scanning, trend analysis, and evaluation of changing Nations’ needs through an Indigenous Cultural Safety lens, leading to recommendations for the IAC to consider about methods and tools for Indigenous PCM.
5. Undertakes document development including procedures, guidelines, reports, briefings, presentations, and process documents related to Cultural Safety PCM.
6. Facilitates an Indigenous-led approach to support the IAC and the OPCM with development and/or adaptation of survey instruments, resources, processes, practices and education that may involve individual Indigenous patient or community PCM with guidance, mentorship and training from or facilitated by the IAC membership.
7. Seeks feedback from and provides input to individuals and teams across the province on the implementation of the made-in-BC Indigenous Cultural Safety from the Patient Perspective Survey Module with guidance, mentorship and training from or facilitated by the Executive Director of the OPCM.
8. Supports the IAC to bring an Indigenous-lens to the BCPCM Action Plan and as deemed appropriate by the IAC Indigenous-led approaches to the Action Plan, taking into consideration both historical and current community perspectives and feedback.
9. Tests ideas and new approaches to Indigenous PCM as the OPCM embeds and expands Indigenous PCM into its work with the oversight of the IAC.
10. Supports analysis, compilation of data, and maintenance of databases related to BCPCM survey results; supports the IAC to provide an Indigenous-lens to the interpretation of self-reported Indigenous survey results and facilities review of results with the IAC. Supports the OPCM and IAC with public and/or embargoed report launch activities, as needed, developing communication and information dissemination strategies with the IAC to bring awareness to data products and reports.
11. Upholds Indigenous data governance principles in all aspects of BCPCM work that relate to Indigenous data, where applicable. Actively supports health partners, including the health authorities/organizations and the Ministry, in understanding and operationalizing Indigenous data governance as it relates to PCM. May involve travel and/or remote opportunities to support knowledge exchange and translation with health partners.
12. Seeks to understand the experience of Indigenous Peoples, using a strengths-based lens, in order to complete concise, objective and evidence-based, culturally safe writing, and offering related recommendations that respect principles of self-determination. Includes opportunities to write and to contribute to publication of scholarly works related to Indigenous PCM.
13. Provides updates on activities including key challenges and successes. Completes various status reports, as well as annual progress and impact reports associated with the work of the IAC to measure, report and improve cultural safety from the patient perspective.
14. Performs other related duties as required.

Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.