Program Manager (International Omni Channel) *fixed term until March 2025
Lululemon
Operations
Vancouver, BC, Canada
Posted on Thursday, October 19, 2023
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Omni Fulfillment team is responsible for ensuring every ecommerce order taking is fulfilled accurately and on time. This team is responsible for key technologies and Omni Channel operation s globally, and supports operationally and analytically in North America.
a day in the life: what you’ll do
- Outlines business requirements for operational and technical deployments of Omni Fulfillment programs
- Responsible for bringing together cross functional partners and key leaders to determine value and set priorities for strategic initiatives and our annual planning process
- Produces reporting and appropriate updates for all in-scope strategic initiatives and programs for leadership transparency
- Trains in market operational teams for in store delivery and compliance
- Collaborates with in market Manager and Analyst team to create accurate financial planning
- Creates in store standard operating procedures in collaboration with market retail operations team
qualifications
- 4 year degree in technology or business preferred
- 5+ year track record of delivering results in a fast paced digital / retail environment (omni channel experience preferred)
- Highly organized – experience juggling and prioritizing competing priorities across multiple teams
- Thought leadership – demonstrated ability to innovate (specifically in retail and ecommerce guest experiences or distribution)
- Analytically minded – can take qualitative and quantitative data across multiple streams and turn it into insights and plans of action
must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
Additional Notes
Authorization to work in Canada is required for this role.
Authorization to work in Canada is required for this role.
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