Warehouse Operations Supervisor



People & HR, Operations
Toronto, ON, Canada
Posted on Wednesday, July 26, 2023
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


Our Global Distribution teams are part of our greater lululemon Supply Chain organization. This team supports lululemon’s overall purpose by ensuring we are fulfilling our products to our guests through our various channels including our retail stores and ecommerce.


  • Manages an area or process(es) within a DC department​.
  • Supports their manager in creating and implementing departmental operating and strategic plans to drive continuous improvements​.
  • Responsible for coaching and developing up to 25 hourly lululemon team members and greater during peak season including Warehouse Associates, Forklift Drivers, Data Administrators and Floor Leads.
  • Ensuring all areas of the hourly employee life cycle are happening- Hiring, Training, performance management, rewards, and recognition, offboarding, etc. (teams include agency, lululemon and fixed-term).
  • Responsible for overseeing the execution of department work tasks to ensure target metrics and SLAs are met (pick, pack, ship, receive, transfer, etc.).
  • Responsible for daily labor planning including sending workers home for the day or to other departments where labor is needed.
  • Supports Manager with weekly workforce planning including requesting labor from agency partners and Talent Acquisition.
  • Responsible for partnering with DC Workforce Administrators on verifying and approving timekeeping for hourly direct reports including attendance tracking.
  • Responsible for communicating with agency vendors: employee performance, staffing, feedback, etc.
  • Responsible for partnering with Health and Safety and P and C on employee concerns.
  • Responsible for communication flow to their hourly workforce.
  • Ensures compliance within department including Labor Laws and Health and Safety compliance.


  • Bachelors/Associates degree in engineering, supply chain, logistics, operations or relevant on the job experience.
  • 3-5 years of experience in a warehouse or similar environment.
  • 2+ years directly or indirectly leading a team of hourly employees.
  • Proficient in Microsoft Office Suite.
  • Experience with automation or MHE (material handling equipment) and labor management system.
  • Ability to obtain a powered industrial truck (PIT) operator certification depending on business needs.
  • Capable of adapting to third party technologies (RF scanners, voice picking and new systems).
  • Ability to lift up to 50lbs frequently.
  • Ability to maintain a safe work environment.
must haves
  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.