Director of Business Intelligence



Sales & Business Development, Operations, Data Science
Posted on Wednesday, December 6, 2023
We are seeking an experienced Director of Business Intelligence to lead and expand our BI and analytics capabilities at Jane. This role will begin by evaluating, improving and optimizing our existing business systems and paving the way for a business intelligence strategy. The successful candidate will be a crucial part of our leadership team, collaborating with stakeholders across all departments to drive data-driven decision-making and operational efficiency.
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $175,600 and a maximum annual salary of $285,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $208,600 to $219,500. It's also possible to join Jane at a salary above or below this, which would mean a salary below $208,600 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $219,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
More information on Jane's benefits package can be found here

The impact you could have…

  • You'll own the company-wide business intelligence strategy, bringing coherence to data sources and addressing challenges in accuracy, accessibility, and visualization, laying the foundation for informed decision-making.
  • Drive the creation of a data-centric culture within our high-growth environment, influencing teams across Dev, Product, Marketing, and Support to prioritize data-informed decision-making and fostering a company-wide appreciation of business intelligence.
  • Take charge of transforming our existing analytics pipeline, ensuring its efficiency and reliability. Implement new visualization tools to enhance accessibility and usability, empowering teams to derive meaningful insights from data for improved operational efficiency.
  • Help implement and enhance data governance policies and practices in collaboration with the Privacy & Security team, ensuring data integrity, accuracy, and compliance with regulations.
  • Mentor and guide the business intelligence team, instilling a culture of innovation and continuous improvement, driving the development of technical expertise within the team and facilitating their growth.
  • We still feel there's a huge opportunity to uncover insights across Jane that we haven't explored yet!

The experience we feel we need…

  • Seasoned Leadership in BI: Bring a wealth of experience, with at least a decade in Business Intelligence with proven leadership in a SaaS or technology company, would be great.
  • Strategic Scaling: Demonstrate the ability to balance diverse requirements and objectives across the organization. Scale BI/engineering tooling thoughtfully and with a values-driven approach.
  • Technical Experience: Showcase strong technical prowess, especially in BI tools like Snowflake, Looker, Fivetran, and Census.
  • Effective Communicator and Relationship Builder: Build trust through proactive and transparent communication. Strengthen relationships as a key element of leadership.
  • Decision-Making Pro: Showcase negotiation skills and the ability to prioritize and make trade-off decisions, all while keeping the customer at the forefront.
  • Data Strategy Visionary: Offer a robust perspective on the best strategies for data modelling, data warehousing, and ETL processes at Jane.
  • Passionate Mentor: Demonstrate a passion for mentorship and a track record of fostering a culture of data-informed decision-making.
  • Process Improvement Champion: Bring a passion for improving processes and leveraging technology to enhance the efficiency of the BI team.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.