Senior Product Designer - Clinical Group

Product, Design
Posted on Tuesday, November 7, 2023
The Design Team at Jane plays a critical role in empathizing with the people who use our products. We find simple and flexible solutions to problems that help our customers do more of what they do best — helping their clients. Jane is growing quickly and we’re actively searching for a designer that will help us build empathy and solve the complex problems that will unlock a new wave of opportunities. More specifically, we’re looking for an experienced Senior Product Designer to come join us in the Clinical Group.
The Clinical Group has the important mission of helping practitioners focus on providing the best patient care by allowing them to record medical interactions with ease whilst adhering to regulations. We also provide them with insights to be able to provide continuous care. The set of features this group is responsible for is used by practitioners in preparation for and during appointments, having a big impact on the patient experience with the clinic. This designer will help us shape the clinical experience in Jane, working on features like intake forms and the charting template library. We’re looking for a designer who’s able to lead UX for those initiatives by working closely with their PM and Engineering counterparts, as well as being a strong designer and communicator.
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $104,000 and a maximum annual salary of $162,500. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $123,500 to $130,000. It's also possible to join Jane at a salary above or below this, which would mean a salary below $123,500 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $130,000 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
More information on Jane's benefits package can be found here

The impact you could have…

  • You'll help streamline practitioners' daily tasks, optimize tool selection for enhanced patient experiences, and facilitate seamless, regulatory-compliant recording of medical interactions.
  • Collaborate on highly strategic projects and help Jane achieve its goals in 2024 and beyond!
  • Help shape the vision and create the foundations for the future of the Clinical domain.
  • Develop and maintain a deep understanding of our user's needs and our company objectives by conducting user research and identifying the pain points and behaviours of our customers and competitors.
  • Own the experience from start to finish, and actively get involved in roadmapping and strategy conversations for the team.
  • Create rich and engaging experiences, bringing conceptual ideas to life.
  • Help maintain and elevate our design standards, improving the customer experience and influencing how we do design at Jane.

The experience we feel we need…

  • Have a strong portfolio showcasing an understanding of user research, workflows, wireframes, and user design methods, ideally with a focus on designing software products.
  • 5+ years of experience in UX/Product Design with experience leading projects.
  • Expert knowledge in creating software solutions that are customer-focused and user-friendly.
  • Confidence in taking an idea from conception to development, execution and beyond.
  • Experience with user testing and working with existing research, making insights actionable.
  • Ability to work quickly and independently, accept and provide feedback, and receive direction.
  • Excellent communication and storytelling skills and very comfortable talking with users on a regular basis.
  • Highly organized individual with the ability to excel within a fast-paced environment.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.