Senior Salesforce Technical Project Manager



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IT, Sales & Business Development, Operations
Posted on Friday, January 19, 2024
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!


As a Senior Salesforce Technical Project Manager, you will support the Digital Transformation Center (DTC) Integrations CoE Team within the Department of Veterans Affairs Office of Information and Technology (OIT). A qualified candidate will have experience with overseeing the implementation of technical business projects and solutions. They will have experience working with stakeholders, customers, users, project leads, and technical team members in mapping, analyzing, designing, documenting, implementing, and supporting IT business applications and systems.


We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.


  • Highly motivated, organized, and a self-starter capable of managing multiple workstreams and high visibility projects
  • Consistently deliver on-time and on-budget deliverables
  • Identify, create and facilitate process designs by conducting business and systems process analysis and design at a complex level; focusing on business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions with quality and data management.
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Define user stories and participate in the team’s agile scrum ceremonies, especially backlog refinement. The analyst may operate as the primary point of contact on behalf of a customer group to identify the requirements for the development and must be able to communicate with the larger collaboration team to explain the features to be implemented.
  • Develop process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to solutions and systems provided meet the long-term business strategies.
  • Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, risk mitigation plans, UAT plan, etc)
  • Conduct business analysis and research to identify key metrics and opportunities for improvement.
  • Demonstrate the ability to learn complex distributed systems quickly applying this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
  • Prioritize initiatives based on business needs and requirements and manage alignment with stakeholders.
  • Collaborate with teams across the customer organization to improve processes, results, and customer experience.
  • Conduct meetings and presentations to share ideas and findings. Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, PowerPoint presentations, executive updates, task lists, updates, etc.) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences.
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation.
  • Conduct business analysis and research to identify key metrics and opportunities for improvement.
  • Ensure the organization and processes remain aligned with DTC and VA policies and external directives.
  • Conduct training sessions for onboarding business owners, partners, and new team members to the DTC Integrations team.

Years of experience: 10+ years of project management experience, 7 years of Salesforce project management, PMP and Salesforce certification.

Education: Bachelor’s degree or 4 years of equivalent experience.

Location: Fully remote in the United States.

Clearance: Ability to obtain a Public Trust clearance.

Required Technical and Professional Expertise

  • Bachelor’s degree or 4 years of equivalent experience.
  • At least 10 years of relevant job experience.
  • Project Management certifications PMP.
  • At least 7 years of Salesforce experience and a Certified Salesforce professional.
  • Proficient in Agile methodologies and project management tools such as JIRA, Office 365, SharePoint, Salesforce, and like tools.
  • Able to define, oversee, and implement project metrics for scope, schedule, cost, and quality with minimal direction.
  • Experience leveraging data and metrics to help drive decision making.
  • Outstanding written, verbal, and negotiation communication skills. You may be asked to write or present a relevant project for consideration.
  • Solid interpersonal skills and demonstrable team building skills.
  • Ability to interact professionally and productively with senior government officials.
  • Ability to maintain and obtain a government clearance.
  • The ability to operate on a highly technical team and learn domain knowledge and leverage that industry experience in their day-to-day responsibilities.
  • Clearance: Ability to obtain a Public Trust clearance.

Preferred Technical and Professional Expertise

  • Experience with SaaS or PaaS solutions.
  • Prior experience working with the Veteran Affairs or other federal organizations.

This job is no longer accepting applications

See open jobs at IBM.