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Senior Salesforce Administrator

IBM

IBM

Software Engineering, Sales & Business Development
Posted on Wednesday, January 17, 2024
Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

You…

As a Senior Salesforce Administrator at Octo, you will be focused on supporting a SFDC platform at the Department of Veterans Affairs in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado, end user support, troubleshooting, and managing security settings in Salesforce. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities…

  • Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
  • Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
  • Analyzing organization capabilities in order to suggest process and performance improvement.
  • Implementation of Salesforce Flows at scale.
  • Troubleshooting performance issues using tools like debug logs.
  • Troubleshooting system configuration and data management issues.
  • Providing Salesforce development best practice insight for secure application development using configuration and declarative solutions.
  • Partner cross-functionally on platform innovation and DevOps maturity.
  • Creating and executing declarative testing processes and scripts.
  • Collaborating with internal and client staff in identifying, planning, executing, tracking, and reporting all activities for security and compliance-related activities.
  • Some familiarity with Agile project management and sprint planning.
  • Managing Salesforce Data with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects.
  • Troubleshoot and complete complex data loads and deployment errors.
  • Perform regression testing and validation of Salesforce configuration and development.

Years of Experience: 5+ years of Salesforce administration experience.

Education: BA/BS degree preferred, or 4 years of equivalent applicable experience.

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust government security clearance.


Required Technical and Professional Expertise

  • BA/BS degree or 4 years of equivalent experience.
  • 5+ years of Salesforce administration experience.
  • Certified Salesforce Administrator (required).
  • Experience with Salesforce App Exchange products
  • Service desk or other experience working in a customer service capacity.
  • Knowledge of SFDC configuration including the use of third-party tools (Salesforce development experience a plus but not required).
  • Experience working in the government sector or multiple Salesforce org environment a plus.
  • Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts).
  • Some familiarity with Agile project management and sprint planning.
  • Ability to work independently as well as collaboratively on cross-functional teams.
  • Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
  • Must be able to use a computer.
  • Must be able to communicate both verbally and in written form.
  • Must be able to obtain a government security clearance.
  • Must be eligible to work in the United States.
  • Must have reliable internet service that allows for effective telecommuting.
  • Clearance: Ability to obtain a Public Trust government security clearance.


Preferred Technical and Professional Expertise

  • Salesforce Application Builder Certification
  • Salesforce Community Cloud Consultant Certification