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Salesforce Administrator

IBM

IBM

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Sales & Business Development
Posted on Tuesday, January 16, 2024
Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

Salesforce Administrator

Octo, an IBM company, is an industry-leading, award-winning provider of technology solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address the government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo, you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission-critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

You…

As a Salesforce Administrator at Octo, you will be responsible for supporting multiple delivery projects for GSA. The ideal candidate for this position enjoys problem-solving and has worked as a Salesforce platform administrator. Responsibilities include solving technical problems daily while handling escalated requests for Salesforce declarative and flow configurations.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking and agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

This program will support the GSA Information Technology mission, providing development and operational support for new and existing legacy mission-enabling applications. The team will work to modernize current and new application development leveraging a continuous integration/delivery pipeline to enable an agile DevOps Strategy.

Responsibilities:

  • Providing Salesforce development best practice insight for secure application development using configuration and declarative solutions.

  • Implementation of Salesforce Flows at scale.

  • Troubleshooting performance issues using tools like debug logs.

  • Troubleshooting system configuration and data management issues.

  • Partner cross-functionally on platform innovation and DevOps maturity.

  • Creating declarative testing processes and scripts.

  • Collaborating with internal and client staff in identifying, planning, executing, tracking, and reporting all activities for security and compliance-related activities.

  • Some familiarity with Agile project management and sprint planning.

  • Managing Salesforce Data with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects.

  • Troubleshoot and complete complex data loads and deployment errors.

    Years of Experience: 2+ years of relevant Salesforce Administrator experience.

    Education: BA/BS degree preferred, or 4 years of equivalent applicable experience or military experience.

    Location: Remote within the United States.

    Clearance: Ability to obtain a government clearance.


Required Technical and Professional Expertise

  • Experience with Salesforce App Exchange products
  • Service desk or other experience working in a customer service capacity.

  • Knowledge of SFDC configuration, including the use of third-party tools

  • Ability to troubleshoot complex data loads.

  • Some familiarity with Agile project management and sprint planning.

  • Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, opportunities, and custom objects.

  • Ability to work independently as well as collaboratively on cross-functional teams.

  • Skill in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.

  • Must be able to use a computer.

  • Must be able to communicate both verbally and in written form.

  • Must be able to obtain a government security clearance.

  • Must be eligible to work in the United States.

  • Must have reliable internet service that allows for effective telecommuting.
    Clearance: Ability to obtain a government clearance.


Preferred Technical and Professional Expertise

Desired / Preferred Experience:

  • Experience supporting GSA.

  • Experience working in the government sector or multiple Salesforce org environments a plus.

  • Salesforce Application Builder Certification

  • Additional Salesforce certifications.

  • BA/BS degree or 4 years of equivalent applicable experience.

Desired Certifications:

  • Salesforce Certified Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified App Builder
  • Salesforce Certified Consultant

This job is no longer accepting applications

See open jobs at IBM.