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2024 Infrastructure Technical Support Professional Intern

IBM

IBM

IT, Other Engineering, Customer Service
Posted on Tuesday, January 9, 2024
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Debuggers, creative problem solvers, and solution finders wanted. DFSMS (Data Facility Storage Management Subsystem) Technical Support is looking for summer interns. Do you enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis? Then we may be looking for you!! Client Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well-known experts in the mainframe industry –with many patents and publications to show for it –to solve complex and technical defect-related problems.

This position includes an introduction to customer support for the DFSMS family of products in addition to a software development project. Job responsibilities involve working within a team of other summer interns on a support tooling project while gaining real customer support experience through assisting in the analysis and resolution of customer-reported problems. Team members will also gain experience in managing customer situations and maintaining customer satisfaction.


Required Technical and Professional Expertise

  • Good written and verbal communication skills and a strong programming or engineering background


Preferred Technical and Professional Expertise

  • Any z/OS and Mainframe experience is a big plus
  • Pursuing a STEM or Information Technology related bachelor’s degree