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ServiceNow Implementation Specialist

IBM

IBM

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Posted on Friday, December 29, 2023
Introduction
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities
The ServiceNow Implementation Specialist is responsible for:
  • Designing and configuring ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM etc).
  • Guide developers in building custom new applications and corresponding Service processes.
  • Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances.
  • Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations
  • Assisting in troubleshooting patch / release management issues focusing on specific product (IT, HR, GRC, CSM etc.,)
  • Develop UI forms, fields, notifications and workflows.
  • Maintain JavaScript server/client code.
  • Create new HR service catalog requests and items with variables.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Create an access control rule (ACL).


Required Technical and Professional Expertise

  • 7+ Years Technical Experience.
  • 5+ years Experience with the ServiceNow platform.
  • ServiceNow Certification(s) – CSA, ITSM, HRSD, CSM, ITIL V3 / V4.


Preferred Technical and Professional Expertise

  • Experience with CMDB / CSDM.
  • NOW Create Methodology.
  • Project delivery experience relevant to CMDB, ITSM, Service Mapping.

This job is no longer accepting applications

See open jobs at IBM.