Senior IT Storage Specialist



Markham, ON, Canada
Posted on Saturday, November 18, 2023
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
The IT Storage Specialist profession supports solutions, implementation and systems integration in the technology, industry or business product groups they support.
They are proficient in their support working with requirements, design, implementation, projects and engagements.

Required Technical and Professional Expertise
In this role the I/T Storage Specialist is expected to provide technical support on the contracted / assigned systems which can include the diagnosis and resolution of problems unresolved through normal methods designed into the RAS (Reliability-Availability- Serviceability) philosophy, problem determination, problem management and training to clients and field technicians.
As the Subject Matter Expert (SME) they are required to maintain in-depth knowledge and understanding of the systems environment including hardware, software and network concepts, changing or new service requirements and provide information and advice for the development of business responses.

Preferred Technical and Professional Expertise
I/T Storage Specialists do not work alone and are a part of a broader team composed of IBM Technology Lifecycle Services (TLS) Delivery and Sales members that deliver best in class solutions and services to their clients.