SAP IS-Utilities - Customer Relations & Billing Lead Consultant



Customer Service, Sales & Business Development
Posted on Saturday, October 14, 2023
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Your Role and Responsibilities
As a Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM’s offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

• Lead the technical design and implementation of SAP solutions for simplicity, amplification, and maintainability.

• Work from strategy development to solution implementation using your knowledge of SAP and working with the latest technologies such as S4Hana and FICO.

• Partner with a cross-functional global team to ensure customer success in an agile environment.

Would you like the opportunity to join the IBM SAP organization? Then this is your chance! Our SAP Service Line is a dynamic team who engage with clients to bring them deep industry expertise. It helps clients to identify opportunities to use information technology more effectively, generating new intelligence and thereby improving their business performance and creating competitive advantage.

IBM is seeking a seasoned practitioner responsible for aligning detailed customer service business processes and requirements to SAP CR&B Utilities solutions (tools & applications) in planning and designing / architecting projects as well as providing integration and solution delivery oversight. Will work with and lead deployment teams to ensure sound and leading practice design, end to end integration to support business processes and utility business objectives.

Required Technical and Professional Expertise

Required Professional and Technical Expertise :
Looking for 5+ years experience in the following below:
  • Experience in deploying and leading teams in the deployment of the SAP IS-U Billing module in electric, gas, water and combined utilities supporting residential, commercial and industrial class customers;
  • Extensive experience and oversight in rate / tariff design and build for all customer classes including complex bills;
  • Solution design of billing processes and procedures and support of billing programs such as a landlord, collective billing execution, reversals, and other billing specific procedures;
  • Deep knowledge of the technical and business master data and the integration points that enable the IS-U data model;
  • Extensive experience in the batch job processing chains and exceptions management process.

Preferred Technical and Professional Expertise