Technical / Functional D365 F&O support lead - Western Canada CIC



IT, Customer Service
Calgary, AB, Canada
Posted on Tuesday, July 25, 2023
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Consulting helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM’s global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.

IBM’s state-of-the-art Client Innovation Centre (CIC) is the first of its kind in Canada. The Western Canada CIC weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally.

In addition, our focus on our team is unparalleled as demonstrated by the following:

  • The CIC is one of IBM’s highest performing delivery centres worldwide –for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
  • We are very focused on continuous skill development –staff training is one of the largest Centre investments.
  • Employees are immersed in a culture of learning and constant growth.
  • Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role to invigorate Calgary’s technology sector

As an ideal candidate you have proven analytical and problem-solving skills, creative ability in developing and implementing quality solution deliverables, exposure to a proven methodology and the ability to multi-task in a fast paced and dynamic workplace. As well as being self-motivated and able to work fully independently, you are also able to work as a member of a global delivery team, cooperating and collaborating with other team members to produce optimum solutions. You possess exceptional communication and interpersonal abilities, with a keen desire for continuous learning.

Detail Responsibilities

  • Lead SYSADMIN scrum calls
  • User administration (setup and maintaining account)
  • Adding, removing or updating user information such as logins and passwords
  • Managing the configuration of the server
  • Maintaining system.
  • Verify that peripherals are working properly.
  • Monitor system performance.
  • Create file systems.
  • System health monitoring.
  • Backup & disaster recovery.
  • Create a backup and recover policy.
  • Ensuring the integrity of data storage and backup systems
  • Install software.
  • Application compatibility reviews.
  • Web service administration & configurations.
  • Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
  • Anticipating potential problems and taking action to solve them before they impact users when possible
  • Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate incidents as necessary.
  • Responding immediately to usability concerns
  • Reviewing application logs
  • Troubleshoots, reviews and resolves blocked websites; performs a variety of duties related to filter management.
  • Manages, deploys, configures, and maintains servers in a virtualized environment.
  • Assists in creating scripts to monitor systems, diagnostics, resolve issues, and automate routine tasks.
  • Provides support for device management including application packaging and deployment.
  • Evaluates systems and alternate solutions; develops functional specifications, standards, and requirements for hardware and software purchase and design to ensure optimum system and end user performance; makes recommendations for changes and additional services.
  • Assist with the maintenance and troubleshooting of complex network and server issues.
  • Establish and maintain cooperative and effective working relationships with others.
  • Keep current with technology changes and learn new computer applications.
  • Work in a virtualized environment and manage computers remotely.
  • Understand and carry out oral and written instructions
  • Communicate clearly and concisely both oral and written.
  • Perform work with constant interruptions.
  • Provides general networking, computer, and other technology support as needed.
  • Administering and Monitoring server infrastructure.
  • Regular/day-time application support (service requests and incidents)
  • After-hours/On-call systems support.
  • Deploying and configuring business applications.
  • Designing, building, testing and deploying, system administration automation solutions.
  • Managing and configuring system monitoring tools e.g. Pager-Duty and Nagios
  • Monitoring business applications (MOVES, RSG, WBI and ESD).
  • Installation of business application certificates
  • Administering and Monitoring server infrastructure.
  • Regular/day-time application support (service requests and incidents)
  • After-hours/On-call systems support.
  • Resource utilization and performance report generation.
  • Other ad-hoc system administration related tasks.
  • IWS monitoring and managing e.g. Reset/Plan
  • IWS Support e.g creating jobs/job streams and job failures.
  • Managing and configuring system monitoring tools w.g Paher-Duty
  • Manage IWS setup, configuration and security and job setup.
  • Manage IWS jobs and scheduling.
  • Manage CMOD setup, configuration and security.
  • Manage VPSX setup, configuration and security.
  • Manage SSANAME3 setup and configuration.
  • Submit access requests for project staff:
  • Creation of GOA accounts
  • Creation of .z accounts
  • Creation of VDI
  • Removal of VDI
  • Renewal of .z accounts
  • Termination of accounts
  • Access Requests.
  • Software Requests
  • Maintain Licence Keys and assign keys.

Must be located in Calgary or willing to relocate to Calgary

Required Technical and Professional Expertise
We are seeking a Techno-Functional D365 F&O support lead to support our end client in the maintenance and enhancement of their D365 platform. The successful candidate will report to a Delivery Project Executive who will assist in the transition to operations and day-to-day coordination including the expansion of team capabilities as demand requires.


  • Must be able to show good knowledge of practices for Dynamics 365. In particular, deep technical knowledge of all core Finance & Operations concepts and processes including, Enterprise Structures, GL, AP, AR and reporting.
  • Provide support and undertake administrative level activities in D365.
  • Take action to correct issues which may include data correction, partnering with end users, or working with others in IT.
  • Strong ability to troubleshoot, resolve and document errors.
  • Strong understanding of system integrations required for a large retailer.
  • Make recommendations for process or systemic changes which will negate future issues.
  • Engage closely with the D365 Global team and client stakeholders to test and promote solutions from development environments to production environments.
  • Define clear and expansive user test cases and testing scenarios for validating standard and custom solutions prior to implementation.
  • Strong knowledge of X++ and C# for customization
  • Having good knowledge for technical solution design and best practices
  • Guiding team for development of custom form, workflow, reports and process customization
  • Interface integration through data entity, SOAP and REST based custom services
  • Experience in custom reporting through SSRS and PowerBI
  • Dynamics 365 for Finance and Operations Azure hosting /on premise environment management
  • Experience in working in an Agile team and familiarity with Agile ceremonies.

Additional Success factors:

  • Expertise in F&O and Retail domains within D365 is required to succeed in this role.
  • Knowledge of D365 table structure, Power BI and SQL server is a plus.
  • Experience with coordinating and monitoring batch job schedules as well as monitoring the D365 activity/performance.
  • Exceptional organizational skills with the ability to effectively adjust priorities as needed.
  • Strong professional communication (both verbal and non-verbal) and interpersonal skills necessary to express ideas and influence others appropriately.
  • Ability to work with and build relationships with a variety of individuals and groups at all levels in a constructive and collaborative manner.
  • Customer service and results oriented.
  • Knowledge of the Retail industry is strongly desired

Preferred Technical and Professional Expertise

  • Master’s degree in Computer Science or equivalent