Senior Planner, Migration Services

Global Relay

Global Relay

Vancouver, BC, Canada
Posted on Wednesday, September 13, 2023

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your Role:

  • The primary focus of the Senior Planner is to align product releases and major changes to Global Relay services with subsequent migrations or adoption of new technology. This includes working with the Product Development teams, Legal team, Migration Services team and the wider business.

Your Job:

  • Perform initial scoping of migrations and roadmap planning. Provide timelines and feedback to key stakeholders for current and upcoming projects.
  • Develop, maintain, communicate and share migration plans with clear objectives, deliverables, timelines, resource requirements, critical path and progress metrics.
  • Manage roadmaps using various tools such as Project Plans, Kanban Boards, Miro Boards & Product Board
  • Maintain and share records and documentation of the migrations from start to finish
  • Attend stakeholder meetings for all major releases
  • Build strong and sustainable relationships with the Legal, Migration Services, Support, Training, Provisioning, Product Development, Engineering and Operations teams to ensure that Migration Services voice is dutifully heard and respected and requested changes are implemented in a timely fashion
  • Determine scope of customers who need to be included in any given migration
  • Draft customer notifications and obtain the required business approvals
  • Create internal and external customer facing migration workflows
  • Work with the Migration Services team to determine the customer facing migration timelines (e.g. kick off dates, notification dates, deadlines and milestones)
  • Determine final migration steps and coordinate with the Migration Services team to move the migration to steady state
  • Provide management team with updates and reports regarding project status and potential risks
  • Work closely with stakeholders to see projects through to completion
  • Flexibility to take on new assignments and responsibilities as needed
  • Deliver all projects on-time and within defined scope

About You:

  • 3+ years in project planning or equivalent experience
  • 3+ years of advanced MS Excel and data analysis experience an asset
  • Project Management Professional (PMP) qualifications or equivalent preferred
  • Grafana Loki and logging tools experience an asset
  • Independent worker who can manage multiple projects without supervision
  • Exceptional writing, editing, and proofreading skills
  • Comfortable in a fast-paced environment with tight deadlines and competing priorities
  • Ability to independently research and understand unfamiliar technical concepts
  • Willingness to work irregular hours to meet deadlines
  • Close attention to detail, quality, and accuracy
  • Strong judgement and ability to analyze and handle complex situations

Working Conditions

  • Coverage is needed from Monday to Friday between 6am and 5pm; start times vary from 6am to 9am.
  • Hybrid work model
  • Weekend and off hours availability for scheduled activities and urgent requests as required.
  • Heavy communication use (Email, IM, Phone, Zoom, etc..)

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit