Operations Supervisor, Support



People & HR, Customer Service, Operations
Kelowna, BC, Canada
Posted on Wednesday, October 25, 2023

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min: $91,400.00 Annually
Salary Max: $113,500.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: No 
Posting End Date: Open until filled


We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.  

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. 

Position Overview

Not only do you have years of utility experience under your belt, but your knowledge of natural gas infrastructure is second to none. Safety for yourself and your peers is always your top priority, and all of your operations decisions are focused on safeguarding the well-being of everyone around you. If this sounds like you, you’ll be a great fit as our Operations Supervisor. 

Reporting to the Operations Manager (Interior South) this position is responsible to supervise and provide leadership to a team of skilled field resources to meet daily operational demands and support the generation, distribution, transmission and delivery of energy, safely and reliably, to FortisBC customers within a designated geographical area and/or facility.


Collaboration comes naturally to you, and you value building connections with your colleagues to create a welcoming, safe and inclusive workplace. You’re always looking for ways to continually improve processes and procedures and develop your skills to best lead your team. 


We pride ourselves on serving energy to our customers sustainably, safely and reliably. With the skills and values you bring to the table, we want you to join us in rethinking our energy future. 

In year 1, you will:

  • Familiarize yourself with the software and applications used to schedule and complete deliverables on time and within budget.
  • Develop your relationships with reports and team members to gain a better understanding of what success looks like for you and your team.
  • Familiarize yourself with the role specific challenges by gaining an in depth understanding of what, why and how your team achieves success.
  • Foster a collaborative and inclusive work environment.                               
  • Champion our safety culture to safeguard against accidents and injuries. 
  • Participate in training.

In year 2, you will:

  • Expand your knowledge of resource and administrative budgets. 
  • Expand your knowledge of role specific challenges and look for opportunities to improve processes.
  • Develop relationships with internal and external stakeholders.
  • Partner with peers and internal stakeholders in developing strategic initiatives to drive operational excellence.
  • Develop processes between support group and rest of collective Z5 team. Create clear guidelines to reduce or eliminate grey zones by identifying who does what, when and why.

What it takes:

  • Bachelor’s degree in a related discipline or Diploma of Technology in a related discipline from a recognized program is considered an asset.
  • Five years of related field experience in a leadership capacity.
  • Certified Member in the Applied Science Technologists & Technicians of BC or a Professional equivalent is an asset.
  • Previous experience managing in a Unionized workforce.
  • Previous experience in construction, underground utilities, and emergency response is an asset.  
  • A passion for developing quality solutions with a safety-focused mindset. 
  • A collaborative and inclusive approach to strengthening connections in the workplace.
  • Working knowledge of Microsoft Suite such as Word, Excel, etc.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.