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Community Success Specialist

Focal

Focal

Customer Service
Posted on Monday, February 13, 2023

Want to join a fast-paced, thriving tech company that's changing the world for the better? Do you love photography? Are you an outside-the-box thinker and problem-solver? Want to work in an environment where new ideas are welcomed and there's limitless room to grow? Let's talk!

At Focal, our mission is to see the photography industry flourish. We're also not afraid to be different. It's why we work hard to create tools that empower creative professionals and break the mould — from our Focal Marketplace, where finding the perfect photographer has never been easier; to our booking and storefront tools that make running a business as a self-employed creative a breeze.

We're hiring a Community Success Specialist to join our growing team. Together, we'll build out the Focal Marketplace across North America, recruit new photographers to our platform, and empower them to grow their business while providing top-notch service to our clients.

Eligibility:
  • Canadian Citizen or Permanent Resident
  • Currently Enrolled Post Secondary Student
The rundown:

This is a full-time, contract position (35-40 hours/week). Co-op students are encouraged to apply. The role starts January 5, 2022 and continues until April 29, 2022 with a possibility of extension thereafter.

The goal and responsibility of the Community Success Specialist is to prospect, engage, and convert photographers into active members on Focal's Marketplace.

What you'll do:

Direct Sales & Relationship-Building: Create 1:1 connections with photographers in key North American cities and recruit them to join Focal's Marketplace. Maintain an active role in their success on the platform through help with onboarding, referral to additional Focal programs, etc.

Social Media Engagement: Join photographers where they interact online (e.g. Facebook groups, Reddit communities) and engage with them. Your job will be to learn what photographers’ most pressing issues are and convey the benefits of Focal to them.

Prospecting: Find photographers that would benefit from being listed on the Marketplace. Generate leads and long-term relationships by sharing the benefits of the Focal Marketplace and Focal's suite of business tools (package/investment guide builder, booking management, payment processing, etc.).

Audience-Building: Find creative ways to provide value to photographers. Develop client familiarity and trust with the Focal brand.

What you're good at:

Sales: You're experienced in sales/prospecting (e.g. drip campaigns, demo calls, etc.) — or if you're low on experience, you're willing and eager to learn sales processes. You’re able to quickly grasp the value of a service and convey it to others.

Networking: You enjoy meeting new people and are comfortable introducing yourself. You have a passion for social media engagement and building relationships online.

Communication: You're a sharp writer and can develop engaging sales and marketing copy for a variety of audiences. You know the difference between a run-on sentence and a sentence fragment. You're a confident speaker and can handle giving a presentation.

What we offer:
  • Competitive wage
  • Flexible work environment and hours
  • Ability to work remotely
  • Exposure to technology startup industry in Victoria
  • Autonomy and input in company decisions and marketing strategy
Sound like a good fit?

Please send your cover letter and resume ASAP to contact@bookfocal.com and include 'Community Success Specialist' in the header of your email. This posting will close Wednesday, November 30, 2021. We're excited to hear from you!