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Service Support Representative

Finning International

Finning International

Customer Service
campbell river, bc, canada
Posted on Tuesday, February 13, 2024

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction.

Job Description:

For this position, the expected salary range is between $80,000 - $100,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.
Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

  • Provide expert advice and troubleshooting for customer service requests
  • Develop repair scopes and estimates, ensuring timely completion
  • Manage warranty repair processes and compliance with service policies
  • Coordinate with stakeholders to plan and schedule service jobs effectively
  • Maintain clear communication with customers and stakeholders throughout the process

Qualifications:

  • 2+ years' experience in technical service, preferably with Caterpillar products
  • Technical training in Heavy Equipment Technician (HET) or similar field is preferred
  • Strong communication skills, both verbal and written
  • Mechanical aptitude and project management experience
  • Proficiency in Microsoft Office applications, particularly Access, Excel, and Word

Note:

  • Campbell River shop
  • Monday to Friday schedule
  • Permanent, full-time position with competitive salary
  • Comprehensive benefits package and retirement savings options
  • Training opportunities provided

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.