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Service Support Administrator

Finning International

Finning International

This job is no longer accepting applications

See open jobs at Finning International.
Customer Service
Victoria, BC, Canada
Posted on Wednesday, January 17, 2024

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you seeking to join a well-established and esteemed company known for delivering professional, safety-focused services of the highest caliber? Do you possess keen attention to detail, excellent communication skills, and maintain a positive attitude? If your response is affirmative, and you are enthusiastic about embracing new challenges, we eagerly await your application!

Finning is in search of a Service Support Administrator who will be responsible for the intake of service requests, creation and distribution of maintenance work orders, job binders, system updates and document control.

For this position, the expected salary range is between $50,000 - $60,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

Duties and Accountabilities:

  • Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote

  • Provide updates during Service Work in Progress Meetings to achieve real time accuracy

  • Consolidate customer information containing all pertinent inspections, photos and reports. Submit package for review and presentation to customer for approval

  • Proactively communicate with both internal and external stakeholders on key activities in support of their operational requirements.

  • Participate in meetings with internal and external stakeholders

  • Regular follow-up and communication of job status

  • Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business

  • Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately

  • Complete final invoice

  • Review and process service personnel timecards for accuracy, document for customer billing

Qualifications:

  • Post Secondary education with a focus in Administration, Business or Accounting is considered an asset

  • Experience with Document Control processes (history and audit trail) would be beneficial

  • 2 – 3 years Administrative experience in a similar environment (Service/Dealership)

  • Experience with progress billing; understanding the financial impacts of billing, repair and service work processes

  • Proficient with a variety of software including MS Office Suite

  • Strong communication skills, both verbal & written

  • Knowledge of Collective Bargaining Agreements as it pertains to time entry/management

  • Attention to detail, able to juggle multiple competing priorities

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

This job is no longer accepting applications

See open jobs at Finning International.