Shared Services Advisor
Number of Openings:1
Position Overview:As a Shared Services Advisor, your primary role will be providing support operations Service throughout the repair and maintenance life cycle of the project. You will be responsible the administrative processes such as Work Order processing, Warranty and Goodwill, document control, internal communications, and other work order activities.
We look forward to you joining our team.
Major Job Functions:
Manage the Service Request process, including tasks such as account verification, credit approval, review and application of marketing programs, compiling product service history, and warranty coverage.
Verify that Service Requests provide clarity to align scope, budget, and schedule agreed upon in quotes.
Identify and communicate any potential risks to the business discovered during research of service history, nature of the repair, or other factors.
Create visibility during repair execution and participate in relevant conversations with key stakeholders.
Attend Planning/ scheduling meetings and provide support during PRE/MID/POST Job meetings, capturing action items, and updating customer commitment dates.
Identify and communicate potential risks which could impact the business or customer satisfaction such as workmanship or threats to missing committed completion dates.
Communicate any variances found during the life cycle of the repair such as labor overages or costs that exceed the quote.
Review and prep final customer documentation for approval and invoicing, which includes verifying pricing, and accurate repair summary.
Submitting claims to the warranty department for approval and payment: you will be responsible for accurately and promptly submitting warranty claims to the appropriate department. This includes gathering all necessary documentation and ensuring compliance with warranty policies and procedures.
Collaborating with the Goodwill department on claim submission and approval: You will work closely with the Goodwill department to facilitate the submission and approval of goodwill claims. This involves understanding the criteria for goodwill consideration, gathering relevant information, and providing necessary documentation to support the claim.
Effectively handle multiple priorities, organize workload, and meet deadlines
Excellent verbal and written communication skills.
Service-oriented mindset, attention to detail, and the ability to adjust priorities based on urgency.
Knowledge of document control, billing, repair, and work order processes is beneficial.
Previous experience in a similar role in a dealership or coordination role in Construction/Oilfield/Forestry/Marine or as a Site/Field Administrator/ Automotive is considered an asset.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.