Technical Service Representative - M-F Mildred Lake Acheson

Finning International

Finning International

IT
Fort McMurray, AB, Canada
Posted on Friday, September 29, 2023

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

As a Technical Service Representative you will primarily be responsible for supporting customer machine fleet health and optimization objectives, retaining good customer relationships, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for attending scheduled customer visits, aiding in resolving customer complaints and concerns, and forecasting/supporting future customer requirements.

This is a great opportunity to join a dynamic team with broad business exposure and great potential for career growth. So if you have an interest in the operation, maintenance, and repair execution of large mining equipment, we want to hear from you!

Job Description:

Major Job Function:

  • Work towards minimizing equipment downtime and maintain production requirements as scheduled
  • Send technical analysis to the customers, and provide the customer with recommended service and repair options
  • Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced
  • Must develop and maintain open lines of communication with all supportive internal and external departments
  • Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner
  • Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
  • Accountable for building and maintaining a reporting database of all equipment technical issues
  • Technical support for commercial and operations team to provide value based insights in support of customer objectives
  • Part of a dynamic and supportive team structure that’s responsible for aiding in repair execution effectiveness and establishment of best practices recommendations

Qualifications:

  • Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude
  • Minimum 5 years’ experience in a customer service role
  • Strong communication skills including verbal and written
  • Strong organizational, problem solving and time management skills
  • Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • A high attention to detail
  • Ability to work well under pressure
  • Self-starter and ability to work in a team environment as well as independently
  • Valid drivers abstract
  • Strong experience and technical background with Caterpillar Mining products

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.