Shared Services Advisor
Number of Openings:1
Position Overview:Reporting to the Shared Services Supervisor, the Shared Services Advisor is responsible for coordinating Maintenance Customer Order (MCO) administrative process including document control, internal communications, Service Excellence governance / escalation, and other work order activities. This individual tracks and reports MCO progress from creation of the service request form & throughout repair execution to final review activities leading to transition of the MCO for closure.
Major Job Functions:
- Responsible for Service Request process including: account verification, credit approval, review & application of marketing programs, compile product service history, service letters, and Dealer Product Support results.
- Verify that Service Request provides clarity to align scope / budget and schedule agreed to in quote
- Provide visibility to any threats or risk to Finning discovered while researching service history, nature of repair, or other factors that disclose a potential of risk to the business; create visibility during repair execution and participate in applicable Key Stakeholder conversations
- Attend Scheduling and PRE/ MID / POST Job meetings, capture action items, document smart action plans and update commitment dates.
- Identify & communicate risks such as bid variance, rework, and threats to commitment dates
- Understand & coordinate site training & site access clearances for Finning Service Technicians as required
- Communicate any deficiencies (Labour, 3rd party billing, check sheets, service reports, parts returns / core credits) and follow up on completion
- Initiate closure documentation and job closure activities as per checklist ensuring that the Work Order is complete.
- Degree or Diploma with focus on Business, Accounting or Administrative preferred
- Solid understanding of project management: scope, schedule, budget, risk, communication, change management and stakeholder management
- Excellent communication skills, both verbal and written
- Service-oriented mindset, attention to detail and the ability to adjust priorities to match urgency
- Knowledge of document control, billing, repair, and work order processes is beneficial
- Performing a similar role in a Dealership or Coordination Role in Construction / Oilfield / Forestry / Marine or Site / Field Administrator is an asset
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.