Shared Services Administrator

Finning International

Finning International

prince george, bc, canada
Posted on Thursday, August 24, 2023


Finning Canada

Number of Openings:


Worker Type:


Position Overview:

Reporting to the Shared Services Supervisor, the Shared Services Administrator responsibilities include intake of services requests, creation & distribution of Maintenance Customer Orders (MCO) / work order / job binders, time management, system updates & document control, proforma & package preparation for Service Support Representative (SSR) & customer review, and billing & customer submission.

Job Description:

Major Job Functions:

  • Accountable for the open to invoice and average age of timecard entry
  • Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented, clarity on billing requirements & structure, and receives customer sign off on estimate & quote
  • Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
  • Accountable for accuracy and timely coding of accounts payable, expense reports, time sheet entry, attendance and vacation time recording
  • Accountable for tracking near miss and incident reporting for the branch
  • Provide updates during Service Work in Progress Meetings to achieve real time accuracy
  • Accountable for accuracy and timely national safety code log submissions
  • Consolidate customer information containing all pertinent inspections, photos and reports. Submit package for review and presentation to customer for approval
  • Accountable to support the Service Work in Progress process and to identify the aging of work orders
  • Complete final invoice
  • Review and process service personnel timecards for accuracy, document for customer billing


  • Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
  • Experience with Document Control processes (history and audit trail) would be beneficial
  • 2 – 3 years administrative experience in a similar environment (Service/Dealership)
  • Experience with progress billing; understanding the financial impacts of billing, repair and service work processes
  • Proficient with a variety of software including MS Office Suite
  • Strong communication skills, both verbal & written
  • Attention to detail, able to juggle multiple competing priorities

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.