We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

Franchise Operations Director - EA SPORTS FC

Location: Vancouver

As part of the Global Commercial Operations Portfolio team, this exciting and forefront role is the Operations franchise leader for the EA SPORTS FC business responsible for supporting our Global Commercial Management (GCM), Brand, Studio and Corporate Partners by providing operational inputs, guidance, scenario planning and expertise to ensure Franchise Atomic and related teams strategies and plans are supportable and executable. This includes building the Franchise Operations Plan requirements, partnering with the Ops planning and technical teams to ensure the plan is aligned and successfully implemented.

You will also be a relationship manager - building deep connections across Studio, Commercial and Operations partners to support the success of the FC Franchise by bringing valuable inputs and operational expertise . You will be hands-on, spanning strategy to detail, and manage across all levels of the organization.

An interest in sports, and Football/Soccer in particular, would be beneficial for partnerships and understanding of our business.

Responsibilities

• Operational lead for the FC and other sports Franchises as needed with the Brand, GCM, Studio, Corporate and other relevant groups
• Support the development and operationalization the Commercial Franchise Strategy
• Provide operational inputs, guidance, scenario planning and expertise
• Confirm Franchise strategies and plans are supportable and executable
• In Partnership with Global Operations Functions, develop, maintain & ensure successful execution of the Franchise Operations Plan
• Incorporate all Franchise operational requirements
• Include market and partner requirements
• Communicate in a timely, accurate & comprehensive manner - to Operations’ groups, commercial & market partners and other teams
• Ensure new/complex elements are understood and executable
• Develop collaborative relationships between Operations and our partners
• Contribute to the development of Global Operations processes & playbooks
• Contribute to the Franchise operational success measurements; represent with partners for mutual success and continuous improvement
• Recognize and sponsor operational opportunities to increase efficiencies and guide the team's executional capabilities

Deliverables

• Successful Launches/releases of assigned Franchises
• Franchise Operations Plan - in Partnership with Global Operations functions
• Identify Product & Commercial Strategies
• Define Operational strategies & Franchise priorities
• Document Contractual Requirements & Commercial Commitments
• Develop Edition/Content Plan with Executional Requirements
• Inform on Platform Configuration Plan (in collaboration with Technical Account Manager)
• Franchise Specific Operational Success Measurements - Define & Represent to partners
• EA Portfolio Plan - Contribute to & co-present with Portfolio Ops Leadership
• Development Framework Milestones - Integrate important Operational requirements
• Operational Playbooks
• Operational Process Documentation

Partners

Studio Dev and Operations, Commercial Franchise Mgt, Commercial Partners, Commercial Planning, Business Development, Corporate Compliance Teams (Finance, Legal, Tax)

Required Qualifications

• 8+ years of experience in a Commercial, Publishing, Product or Operations Management function
• Experience managing a product’s lifecycle with an understanding of the product development, go-to-market strategies & operational implementation - including the initiation, pre-launch, launch, live service & end of life stages
• Experience working on a global product launch, switching from high-level company-wide strategy to detailed discussions
• Background working within the complexity of a full product lifecycle with multiple business models
• Team or department leader with experience directing multiple projects
• Effective at recognizing and acting on opportunities & making decisions with limited information
• A willingness to jump into the unknown and solve new problems; and think creatively to resolve challenges
• Penchant to learn, apply new concepts and desire to improve

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.