Vendor Management Representative - US Remote

Avigilon Corporation

Avigilon Corporation

Remote · North Richland Hills, TX, USA
Posted on Thursday, February 8, 2024

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it.

Job Description

We are looking for a dedicated, focused, professional and dynamic individual to become a vital part of the Vendor Management Team at MvTrac. You will play a pivotal role in managing relationships with Repossession Agents. Your primary objective will be to support the Agent management processes of onboarding new Agents, post repossession and agent compliance.

Main Responsibilities:

  • Vendor Relationship Management:

    • Identify, evaluate, and onboard new repossession Agents based on predefined criteria and business needs.

    • Develop and maintain strong, collaborative relationships with vendors, ensuring clear communication channels and alignment with company goals.

    • Conduct regular performance reviews and audits to assess vendor performance against key performance indicators (KPIs) and service level agreements (SLAs).

  • Operational Oversight:

    • Help to coordinate repossession activities when needed to ensure timely and compliant vehicle recovery.

    • Monitor and manage repossession assignments, ensuring proper documentation and adherence to legal and industry regulations.

    • Implement process improvements to enhance efficiency and reduce risk in repossession operations.

  • Quality Assurance:

    • Establish and enforce quality standards for repossession procedures and vendor performance.

    • Conduct quality checks and audits to ensure compliance with regulatory requirements and internal policies.

  • Data Analysis and Reporting:

    • Cost and Benefit Analysis.

    • Gather, analyze, and interpret data related to repossession activities and vendor performance.

    • Generate reports and insights to drive decision-making and identify areas for improvement.

  • Compliance and Legal Adherence:

    • Stay abreast of legal and regulatory changes in the automotive repossession industry.

    • Ensure vendor compliance with all relevant laws, regulations, and industry best practices.


  • Strong understanding of repossession processes, legal requirements, and compliance standards.

  • Excellent communication, negotiation, and interpersonal skills.

  • Analytical mindset with proficiency in data analysis and reporting tools.

  • Ability to work under pressure, manage multiple priorities, and drive results.

  • Experience with collateral repossession

  • Collections, asset recovery, and repossession experience would be beneficial

  • High level of experience using G-Suite, MS Office, and related applications

Additional Requirements:

  • Willingness to travel a 2-3 times a year for industry conferences and vendor site vists.

  • Proficiency in relevant software and tools for tracking and managing vendor relationships such as Recovery Database Network (RDN), Recovery Connect, and RISC.

This position is a remote position and candidates can be located anywhere in the US.



Basic Requirements

  • Minimum 2 years of Customer Service and Account Management experience, or equivalent.

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided


Position Type


Referral Payment Plan


Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.