U.S. Air Force CONUS FST Manager
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
The U.S. Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD Systems Technologist Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.
The U.S. Air Force ELMR network today is a robust, ultra-complex deployment of multi-zone ASTRO systems on different system releases using varying technologies. The System Managers currently consists of seven FSTs strategically located throughout the United States. These professionals provide all local technical support, 24x7x365 response and restoration, upgrade services support, recurring system health reporting, and maintenance work for the Air Force. The Field Service Manager will be responsible for leading Motorola’s Air Force System Manager organization and ensuring continual support to our customer.
Success in this leadership role is measured in terms of customer satisfaction, timely delivery of contractual obligations, effective oral and written communication, and proactive management of personnel. Key attributes of this role include the ability to lead in a matrix organization, leverage resources within their own teams and key work partners across Motorola Solutions, the ability to collaborate extensively across the organization, the ability to lead change by driving desired behaviors, and the ability to manage customer engagements, especially under crisis or outage situations.
Scope of Responsibilities:
Oversee all day to day operations in the delivery of customer obligations and service performance, to meet customer satisfaction and financial goals, while working with cross-functional teams.
Develop a culture of exemplary customer service and responsiveness, to ensure that Motorola Solutions is quickly and professionally addressing customer concerns and needs. This can-do attitude will ensure high customer satisfaction and repeat business.
Mentor and foster the development of technical personnel. This includes setting and executing training/qualifications objectives for System Managers.
Support scoping, costing, and pricing of new engagements.
Collaborate and partner with the Sales and Service business team throughout customer engagement, to ensure quality customer engagement and facilitate growth in the business.
Consistently look for performance and process improvement opportunities.
Manage data collection, analysis for key metrics and report generation for both internal and customer stakeholders.
Proactively manage, trac, and escalate work tickets.
Role is heavily administrative and will entail tracking, monitoring, and reporting a large amount of technical data.
Required General Proficiencies:
Proven track record and demonstratable successes and proven outcomes in leading a team. Technical experience or experience with Motorola ASTRO is preferred.
Minimum of 5 years of management experience in leading teams, hiring and other responsibilities consistent with management. Substitution of experience acceptable.
Possessing and demonstrating an understanding of teamwork and leadership principles is absolutely essential. Must be willing to work well with a cohesive team, as well as other professionals, stakeholders, customers, subcontractors and other people and disciplines.
Able to analyze complex problems, identify and evaluate options, develop solutions and implement solutions, including follow-up through successful completion and resolution. This may also include the ability to provide detailed written and or oral briefings.
Strong organization skills and a high attention to detail. This includes the demonstrated ability to coordinate, communicate with, and prioritize the work of others and other teams, providing detailed information on deliverables and work products to ensure timely completion, meeting all due dates, and provide all work products to an acceptable level, free from grammatical errors, data errors, and formatting issues. Compiling, developing, writing and overseeing the delivery of customer and company products and other work at a high level of quality and free from mistakes and errors, and ready for presentation to a customer or manager.
Extensive professional level verbal and written communication skills required in report writing, analysis, summaries, briefings, evaluations, written job expectations, as well as the ability to identify improper grammar, spelling, data errors, incorrect formatting and edit and or correct the work of others to an acceptable professional level with less than 2% errors or problems. Technical writing experience is preferred.
Proficiency with Google Workspace suite (Gmail, Docs, Sheets, etc.).
Proficiency with Microsoft Office products (Word, Excel, etc.).
Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
Demonstrated ability to balance multiple concurrent responsibilities of varying priorities and shift focus from one to another with minimal loss of productivity or work quality.
Demonstrated mindset to work with urgency, to quickly respond and resolve customer outages or other time-sensitive service situations.
Must be willing and able to obtain DoD Secret-level clearance and background, as required.
Financial acumen and understanding of P&L (profit & loss) elements and principles.
Required to complete standard form SF86 questionnaire for national security positions.
Travel, of up to 5% at times, will be required.
- Candidate must be located within the United States and be a US citizen. The position is remote.
- Ability to travel throughout the United States, as needed to fulfill job responsibilities.
- Availability 24/7/365 for emergencies as needed
- High school diploma (BA preferred) or equivalent, and 2 years of experience in IT networking environment
**Must be a US Citizen and able to obtain background clearance as required by US government customer**
Referral Payment Plan
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.