Sr. Training Specialist
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Worldwide Education believes that our learners foster safer communities when personalized, engaging, and relevant learning experiences equip them with the knowledge and confidence to succeed in their roles. The CommandCentral Training Delivery Team designs and delivers software training to the public safety sector. We are committed to providing thoughtful, instructor led training which allows customers to focus on their mission and enables them to respond faster with smarter and safer decisions. The CommandCentral software suite includes Community Engagement, NG 9-1-1 Call Management, Voice & Computer Aided Dispatch, Real Time Intelligence Operations, Field Response and Reporting, Records & Evidence Management, and Crime Analysis/Investigation Softwares.
We are looking for a dynamic individual with a combination of traits to conduct hands-on virtual and classroom instruction for cloud software technologies. In this role you will be responsible for supporting ongoing technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training.
This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using live customer and/or demo software environments, documentation, and minimal slide content.
Responsibilities of the Sr. Training Specialist include but are not limited to:
Teaching and instructing agency customers and staff on the use and operating methods of complex software products and services
Conducting virtual and/or on-site training for Motorola CommandCentral software and designated third party software integrations
Presenting training using a variety of classroom training methods; including but not limited to Zoom, Google Meet, Google Slides, Camtasia, and PowerPoint
Completing department required reports within set standards and deadlines
Managing communication with customer and internal stakeholders related to the project and training schedules
Compile comprehensive training and technical documents, and course material for new and existing products or services
Measure knowledge transfer and training effectiveness
Operates under supervision from the CommandCentral Training Team Manager
Must have a valid drivers license
Travel requirements: frequent travel up to 50%, with domestic and occasional international travel requirements to meet business needs. This position is open to all US States remotely.
Must have a valid drivers license
1+ years of experience working with Motorola Solutions Customer Software preferred
3+ years of technical training experience preferred
3+ years of public safety experience preferred
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
High School Diploma or equivalent
1+ years of experience working with public safety products
Must be able to obtain background clearance as required by government customer
Referral Payment Plan
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.